ServiceNow Expertise

A true backbone of the information system, ServiceNow is the leading cloud-based platform that enables businesses to improve their operational and organizational efficiency.

Tackle challenges with ServiceNow

Today, more than ever, IT departments play a significant role in discussions. They participate in the company’s strategy, collaborate with senior management, and must propose roadmaps that align with modern practices. However, outdated systems are still in use and can significantly slow down an organization’s evolution.

Project challenges

Unidentified risks and lack of mitigation plan (before the project)
Insufficiently detailed, formalized, explained, or understood scope (pre-sales)
Little to no visibility during the project, the tunnel effect (during the project)
Missed deadlines (during the project)
Insufficient or absent “Definition of Done,” causing issues during acceptance testing (during the project)

Challenges during the run phase

Assignment of an employee to a domain they do not master sufficiently
Internal company perspective
Urgency to deliver
Non-coercive internal environment

Tailored Support

We support you in enterprise service management by providing the right experts at the right time.

ServiceNow ITSM for IT service management
ServiceNow CSMfor customer relationship management
ServiceNow FSM for field team management
ServiceNow HRSD for human resources management
ITOM module for operations management
App development with App Engine Studio

Expertise ServiceNow

Implémentation, maintenance et évolution de votre plateforme ServiceNow

Technical Support

Integrated into your teams, within a competency center or center of excellence, our certified experts assist you in your operations and your control of the RUN.

Digicom consultants support your organization in platform administration: incidents, problems, changes, configuration, and maintenance of your ITSM, CSM, HRSD, facilities management, Asset Management, Knowledge Management modules, and more.
Analysis & Consulting

Digicom supports you in assessing your needs and formalizing them through AMOA consultants and Business Analysts. Benefit from solid expertise in incident management, service requests, service catalogs, CMDB structuring, CMDB deployment, virtual agents, and all ITIL best practices.
ServiceNow Project Management

With certified project managers and Scrum Masters, Digicom offers experts to join or form on-site or remote teams to successfully carry out custom ServiceNow projects:
- – Implementation of ServiceNow modules (ITSM, CSM, HRSD, FSM, SPM, GRC, major incidents, etc.)
- – Integration of external solutions (chatbots, connectors, etc.)
- – Creation or redesign of a user portal
- – Cross-functional and multilingual projects
- – Integration of new companies/entities
- – CMDB: deployment of discovery tools, population and service construction, CMDB structuring, CMDB deployment
Ensure adherence to fundamentals: identification of stakeholders, project preparation and task division, functional and technical specification drafting, RACI, meeting and reporting organization, risks and mitigations, feedback…