ServiceNow CSM
Discover ServiceNow’s Customer Service Management module: transforming customer service
Introduction to ServiceNow CSM
In a world where customer experience is becoming a central pillar of business strategies, the ServiceNow Customer Service Management (CSM) module stands as an essential solution for businesses looking to optimize their customer service. ServiceNow CSM helps simplify and automate customer service processes, while providing a seamless user experience.
Customer service challenges in the modern industry
Today’s businesses face major challenges such as managing increasing customer expectations, the need for fast and efficient responses, and the requirement for an integrated view of customer interactions across various channels. Poor customer service can lead to customer loss and damage the company’s reputation.
Why choose ServiceNow CSM ?
ServiceNow CSM provides advanced tools to address these challenges with key features that include:
- Multichannel Interaction Management: Easily integrate and manage communications across emails, phone calls, live chats, and social media within a single interface.
- Service Workflow Automation: Automate service processes to accelerate the resolution of customer inquiries, reduce human errors, and enhance customer satisfaction.
- Advanced Analytics and Reporting: Use real-time data to gain in-depth insights into customer service performance, identify trends, and improve service strategies.
ServiceNow CSM Dashboards & Reportings
ServiceNow CSM use case
« It may happen that a customer orders 1,000 security tokens, for example. However, tracking, configuring, and managing such a large volume of devices is complex, and we wanted to provide them with high-quality products while ensuring an exceptional experience. »
Andrew Blum
Director of Service Operations, Client Services at Thales DIS (Digital Identity and Security)
Download the eBooks to learn more about ServiceNow CSM
Transforming Customer Experience
Three ways to improve customer experience while reducing costs.
Optimize and Increase Revenue
Three ways to optimize the lead-to-cash cycle and increase revenue
Automate and Optimize Service Management
Three ways to automate and optimize on-site service management
Any CMS ServiceNow project ?
On-Demand Consulting
Host one or more experts within your organization, benefit from immediate availability for maximum seamlessness and integration with your teams.
Fixed-Price Contract
Leverage Digicom experts available full-time from our regional or international offices. Benefit from the best efficiency-to-cost ratio!
ServiceNow Expertise
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