{"id":9301,"date":"2024-12-19T13:02:34","date_gmt":"2024-12-19T13:02:34","guid":{"rendered":"https:\/\/digicomcorporation.com\/?p=9301"},"modified":"2025-02-12T10:55:14","modified_gmt":"2025-02-12T10:55:14","slug":"deploiement-sow-servicenow-retour-experience","status":"publish","type":"post","link":"https:\/\/digicomcorporation.com\/fr\/actualites\/servicenow\/deploiement-sow-servicenow-retour-experience\/","title":{"rendered":"D\u00e9ploiement du SOW de ServiceNow : retour d\u2019exp\u00e9rience projet et enseignements cl\u00e9s"},"content":{"rendered":"<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/01\/ServiceNow-SOW-France.png\" alt=\"Comment impl\u00e9menter efficacement le Service Operations Workspace (SOW) de ServiceNow : 6 enseignements cl\u00e9s bas\u00e9s sur un retour d\u2019exp\u00e9rience terrain\"><\/p>\n<h1>D\u00e9ploiement du SOW de ServiceNow : retour d\u2019exp\u00e9rience projet<\/h1>\n<div>\n<p>Le Service Operations Workspace (SOW) est un outil cl\u00e9 pour moderniser les op\u00e9rations IT et optimiser la gestion des incidents, demandes et changements. D\u00e9couvrez dans ce retour d\u2019exp\u00e9rience projet les le\u00e7ons tir\u00e9es d\u2019une impl\u00e9mentation r\u00e9ussie pour une multinationale fran\u00e7aise de 55 000 employ\u00e9s.<\/p>\n<\/div>\n<div>\n<p><strong>Pourquoi t\u00e9l\u00e9charger ce retour d\u2019exp\u00e9rience ?<\/strong><\/p>\n<ul>\n<li>Apprenez \u00e0 <strong>migrer vos \u00e9quipes IT vers le SOW<\/strong> tout en minimisant les perturbations.<\/li>\n<li>Identifiez les <strong>d\u00e9fis organisationnels et techniques courants<\/strong> avant qu\u2019ils ne ralentissent vos projets.<\/li>\n<li>Inspirez-vous des bonnes pratiques pour garantir la r\u00e9ussite de vos projets ServiceNow.<\/li>\n<\/ul>\n<p><strong>\u00c0 qui s\u2019adresse ce document ?<\/strong><\/p>\n<ul>\n<li><strong>Chefs de projet IT<\/strong> :\u00a0pour savoir quelles \u00e9tapes, jalons et difficult\u00e9s potentielles \u00e0 \u00e9viter.<\/li>\n<li><strong>Responsables IT<\/strong> : pour structurer efficacement votre roadmap, conna\u00eetre la meilleure mani\u00e8re de d\u00e9ployer le SOW aux agents et managers.<\/li>\n<li><strong>D\u00e9cideurs<\/strong> : pour \u00e9valuer les b\u00e9n\u00e9fices strat\u00e9giques et prendre les bonnes d\u00e9cisions.<\/li>\n<\/ul>\n<p><strong>Aper\u00e7u des enseignements cl\u00e9s<\/strong><\/p>\n<ul>\n<li>Surmonter les <strong>d\u00e9fis organisationnels li\u00e9s au changement<\/strong>.<\/li>\n<li>Mettre en \u0153uvre des <strong>strat\u00e9gies efficaces pour l\u2019adoption des outils<\/strong>.<\/li>\n<li>\u00c9viter les erreurs techniques les plus fr\u00e9quentes lors du d\u00e9ploiement.<\/li>\n<\/ul>\n<\/div>\n<p>\n    <a href=\"https:\/\/digicomcorporation.com\/ressources\/2024-SOW-ServiceNow-retour-experience-client.pdf\">T\u00e9l\u00e9charger notre retour d&#8217;experience<\/a>\n<\/p>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"small\",\"id\":\"eff_opti_services\",\"css\":\"@media screen and (max-width: 425px) {\\n\\n}\",\"animation\":\"slide-bottom-medium\",\"padding_remove_top\":true},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"position_sticky_breakpoint\":\"m\",\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/01\\\/ServiceNow-SOW-France.png\",\"image_alt\":\"Comment impl\\u00e9menter efficacement le Service Operations Workspace (SOW) de ServiceNow : 6 enseignements cl\\u00e9s bas\\u00e9s sur un retour d\\u2019exp\\u00e9rience terrain\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"position_sticky_breakpoint\":\"m\",\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\",\"content\":\"D\\u00e9ploiement du SOW de ServiceNow : retour d\\u2019exp\\u00e9rience projet\",\"title_style\":\"h1\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Le Service Operations Workspace (SOW) est un outil cl\\u00e9 pour moderniser les op\\u00e9rations IT et optimiser la gestion des incidents, demandes et changements. D\\u00e9couvrez dans ce retour d\\u2019exp\\u00e9rience projet les le\\u00e7ons tir\\u00e9es d\\u2019une impl\\u00e9mentation r\\u00e9ussie pour une multinationale fran\\u00e7aise de 55 000 employ\\u00e9s.<\\\/p>\",\"text_style\":\"meta\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><strong>Pourquoi t\\u00e9l\\u00e9charger ce retour d\\u2019exp\\u00e9rience ?<\\\/strong><\\\/p>\\n\n\n<ul>\\n\n\n<li>Apprenez \\u00e0 <strong>migrer vos \\u00e9quipes IT vers le SOW<\\\/strong> tout en minimisant les perturbations.<\\\/li>\\n\n\n<li>Identifiez les <strong>d\\u00e9fis organisationnels et techniques courants<\\\/strong> avant qu\\u2019ils ne ralentissent vos projets.<\\\/li>\\n\n\n<li>Inspirez-vous des bonnes pratiques pour garantir la r\\u00e9ussite de vos projets ServiceNow.<\\\/li>\\n<\\\/ul>\\n\n\n<p><strong>\\u00c0 qui s\\u2019adresse ce document ?<\\\/strong><\\\/p>\\n\n\n<ul>\\n\n\n<li><strong>Chefs de projet IT<\\\/strong> :\\u00a0pour savoir quelles \\u00e9tapes, jalons et difficult\\u00e9s potentielles \\u00e0 \\u00e9viter.<\\\/li>\\n\n\n<li><strong>Responsables IT<\\\/strong> : pour structurer efficacement votre roadmap, conna\\u00eetre la meilleure mani\\u00e8re de d\\u00e9ployer le SOW aux agents et managers.<\\\/li>\\n\n\n<li><strong>D\\u00e9cideurs<\\\/strong> : pour \\u00e9valuer les b\\u00e9n\\u00e9fices strat\\u00e9giques et prendre les bonnes d\\u00e9cisions.<\\\/li>\\n<\\\/ul>\\n\n\n<p><strong>Aper\\u00e7u des enseignements cl\\u00e9s<\\\/strong><\\\/p>\\n\n\n<ul>\\n\n\n<li>Surmonter les <strong>d\\u00e9fis organisationnels li\\u00e9s au changement<\\\/strong>.<\\\/li>\\n\n\n<li>Mettre en \\u0153uvre des <strong>strat\\u00e9gies efficaces pour l\\u2019adoption des outils<\\\/strong>.<\\\/li>\\n\n\n<li>\\u00c9viter les erreurs techniques les plus fr\\u00e9quentes lors du d\\u00e9ploiement.<\\\/li>\\n<\\\/ul>\",\"text_style\":\"meta\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"default\",\"icon_align\":\"left\",\"link\":\"https:\\\/\\\/digicomcorporation.com\\\/ressources\\\/2024-SOW-ServiceNow-retour-experience-client.pdf\",\"content\":\"T\\u00e9l\\u00e9charger notre retour d'experience\",\"link_title\":\"T\\u00e9l\\u00e9charger notre retour d'experience\",\"icon\":\"pull\"}}]}]}]}],\"name\":\"budget maitris\\u00e9\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"small\",\"id\":\"eff_opti_services\",\"css\":\"@media screen and (max-width: 425px) {\\n\\n}\",\"animation\":\"slide-bottom-medium\",\"padding_remove_top\":true,\"status\":\"disabled\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"position_sticky_breakpoint\":\"m\",\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2024\\\/12\\\/Livre-Blanc-ServiceNow-SOW.png\"}}]},{\"type\":\"column\",\"props\":{\"position_sticky_breakpoint\":\"m\",\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"T\\u00e9l\\u00e9chargez notre retour d\\u2019exp\\u00e9rience sur le d\\u00e9ploiement du SOW de ServiceNow\",\"title_style\":\"h4\"}},{\"type\":\"html\",\"props\":{\"content\":\"\n\n<div id=\\\"mc_embed_shell\\\">\\n      <link href=\\\"\\\/\\\/cdn-images.mailchimp.com\\\/embedcode\\\/classic-061523.css\\\" rel=\\\"stylesheet\\\" type=\\\"text\\\/css\\\">\\n  \n\n<style type=\\\"text\\\/css\\\">\\n        #mc_embed_signup{background:#fff; false;clear:left; font:14px Helvetica,Arial,sans-serif; width: 600px;}\\n        \\\/* Add your own Mailchimp form style overrides in your site stylesheet or in this style block.\\n           We recommend moving this block and the preceding CSS link to the HEAD of your HTML file. *\\\/\\n<\\\/style>\n\n<style type=\\\"text\\\/css\\\">\\n        #mc-embedded-subscribe-form input[type=checkbox]{display: inline; width: auto;margin-right: 10px;}\\n#mergeRow-gdpr {margin-top: 20px;}\\n#mergeRow-gdpr fieldset label {font-weight: normal;}\\n#mc-embedded-subscribe-form .mc_fieldset{border:none;min-height: 0px;padding-bottom:0px;}\\n<\\\/style>\\n\n\n<div id=\\\"mc_embed_signup\\\">\\n    \n\n<form action=\\\"https:\\\/\\\/digicomcorporation.us6.list-manage.com\\\/subscribe\\\/post?u=7276f9dcd999f0a25d470cd8d&amp;id=fc2498f311&amp;v_id=3846&amp;f_id=00d3b5e5f0\\\" method=\\\"post\\\" id=\\\"mc-embedded-subscribe-form\\\" name=\\\"mc-embedded-subscribe-form\\\" class=\\\"validate\\\" target=\\\"_blank\\\">\\n        \n\n<div id=\\\"mc_embed_signup_scroll\\\">\n\n<h2>Acc\\u00e9dez gratuitement \\u00e0 6 enseignements cl\\u00e9s tir\\u00e9s de notre exp\\u00e9rience terrain. Remplissez le formulaire ci-dessous pour recevoir le document.<\\\/h2>\\n            \n\n<div class=\\\"indicates-required\\\"><span class=\\\"asterisk\\\">*<\\\/span> indicates required<\\\/div>\\n            \n\n<div class=\\\"mc-field-group\\\"><label for=\\\"mce-EMAIL\\\">Adresse e-mail <span class=\\\"asterisk\\\">*<\\\/span><\\\/label><input type=\\\"email\\\" name=\\\"EMAIL\\\" class=\\\"required email\\\" id=\\\"mce-EMAIL\\\" required=\\\"\\\" value=\\\"\\\"><\\\/div>\n\n<div class=\\\"mc-field-group\\\"><label for=\\\"mce-FNAME\\\">Pr\\u00e9nom <\\\/label><input type=\\\"text\\\" name=\\\"FNAME\\\" class=\\\" text\\\" id=\\\"mce-FNAME\\\" value=\\\"\\\"><\\\/div>\n\n<div class=\\\"mc-field-group\\\"><label for=\\\"mce-LNAME\\\">Nom de famille <\\\/label><input type=\\\"text\\\" name=\\\"LNAME\\\" class=\\\" text\\\" id=\\\"mce-LNAME\\\" value=\\\"\\\"><\\\/div>\n\n<div class=\\\"mc-field-group\\\"><label for=\\\"mce-MMERGE5\\\">Entreprise <\\\/label><input type=\\\"text\\\" name=\\\"MMERGE5\\\" class=\\\" text\\\" id=\\\"mce-MMERGE5\\\" value=\\\"\\\"><\\\/div>\n\n<div id=\\\"mergeRow-gdpr\\\" class=\\\"mergeRow gdpr-mergeRow content__gdprBlock mc-field-group\\\">\n\n<div class=\\\"content__gdpr\\\"><label>Autorisations de marketing<\\\/label>\n\n<p>Veuillez s\\u00e9lectionner tous les moyens par lesquels vous souhaitez \\u00eatre contact\\u00e9(e) :<\\\/p>\n\n<fieldset class=\\\"mc_fieldset gdprRequired mc-field-group\\\" name=\\\"interestgroup_field\\\"><label class=\\\"checkbox subfield\\\" for=\\\"gdpr88420\\\"><input type=\\\"checkbox\\\" id=\\\"gdpr_88420\\\" name=\\\"gdpr[88420]\\\" class=\\\"gdpr\\\" value=\\\"Y\\\"><span>E-mail<\\\/span><\\\/label><\\\/fieldset>\n\n<p>Vous pouvez vous d\\u00e9sinscrire \\u00e0 tout moment en cliquant sur le lien en bas de nos emails. Pour plus d\\u2019informations sur nos pratiques en mati\\u00e8re de confidentialit\\u00e9, veuillez consulter notre site web.<\\\/p><\\\/div>\n\n<div class=\\\"content__gdprLegal\\\">\n\n<p>Nous utilisons Mailchimp comme plateforme marketing. En cliquant ci-dessous pour vous inscrire, vous acceptez que vos informations soient transf\\u00e9r\\u00e9es \\u00e0 Mailchimp pour traitement. <a href=\\\"https:\\\/\\\/mailchimp.com\\\/legal\\\/terms\\\">Learn more<\\\/a> about Mailchimp's privacy practices.<\\\/p><\\\/div><\\\/div>\\n\n\n<div hidden=\\\"\\\"><input type=\\\"hidden\\\" name=\\\"tags\\\" value=\\\"3788813\\\"><\\\/div>\\n        \n\n<div id=\\\"mce-responses\\\" class=\\\"clear\\\">\\n            \n\n<div class=\\\"response\\\" id=\\\"mce-error-response\\\" style=\\\"display: none;\\\"><\\\/div>\\n            \n\n<div class=\\\"response\\\" id=\\\"mce-success-response\\\" style=\\\"display: none;\\\"><\\\/div>\\n        <\\\/div>\n\n<div aria-hidden=\\\"true\\\" style=\\\"position: absolute; left: -5000px;\\\"><input type=\\\"text\\\" name=\\\"b_7276f9dcd999f0a25d470cd8d_fc2498f311\\\" tabindex=\\\"-1\\\" value=\\\"\\\"><\\\/div>\n\n<div class=\\\"clear\\\"><input type=\\\"submit\\\" name=\\\"subscribe\\\" id=\\\"mc-embedded-subscribe\\\" class=\\\"button\\\" value=\\\"Recevoir le document\\\"><\\\/div>\\n    <\\\/div>\\n<\\\/form>\\n<\\\/div>\\n<script type=\\\"text\\\/javascript\\\" src=\\\"\\\/\\\/s3.amazonaws.com\\\/downloads.mailchimp.com\\\/js\\\/mc-validate.js\\\"><\\\/script><script type=\\\"text\\\/javascript\\\">(function($) {window.fnames = new Array(); window.ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text';fnames[5]='MMERGE5';ftypes[5]='text';fnames[3]='ADDRESS';ftypes[3]='address';fnames[4]='PHONE';ftypes[4]='phone';\\\/*\\n * Translated default messages for the $ validation plugin.\\n * Locale: FR\\n *\\\/\\n$.extend($.validator.messages, {\\n        required: \\\"Ce champ est requis.\\\",\\n        remote: \\\"Veuillez remplir ce champ pour continuer.\\\",\\n        email: \\\"Veuillez entrer une adresse email valide.\\\",\\n        url: \\\"Veuillez entrer une URL valide.\\\",\\n        date: \\\"Veuillez entrer une date valide.\\\",\\n        dateISO: \\\"Veuillez entrer une date valide (ISO).\\\",\\n        number: \\\"Veuillez entrer un nombre valide.\\\",\\n        digits: \\\"Veuillez entrer (seulement) une valeur num\\u00e9rique.\\\",\\n        creditcard: \\\"Veuillez entrer un num\\u00e9ro de carte de cr\\u00e9dit valide.\\\",\\n        equalTo: \\\"Veuillez entrer une nouvelle fois la m\\u00eame valeur.\\\",\\n        accept: \\\"Veuillez entrer une valeur avec une extension valide.\\\",\\n        maxlength: $.validator.format(\\\"Veuillez ne pas entrer plus de {0} caract\\u00e8res.\\\"),\\n        minlength: $.validator.format(\\\"Veuillez entrer au moins {0} caract\\u00e8res.\\\"),\\n        rangelength: $.validator.format(\\\"Veuillez entrer entre {0} et {1} caract\\u00e8res.\\\"),\\n        range: $.validator.format(\\\"Veuillez entrer une valeur entre {0} et {1}.\\\"),\\n        max: $.validator.format(\\\"Veuillez entrer une valeur inf\\u00e9rieure ou \\u00e9gale \\u00e0 {0}.\\\"),\\n        min: $.validator.format(\\\"Veuillez entrer une valeur sup\\u00e9rieure ou \\u00e9gale \\u00e0 {0}.\\\")\\n});}(jQuery));var $mcj = jQuery.noConflict(true);<\\\/script><\\\/div>\\n\\n\"}}]}]}],\"name\":\"budget maitris\\u00e9\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-section {\\n    \\tpadding: 0;\\n        padding-bottom: 94px;\\n    }\\n}\",\"animation\":\"slide-bottom-medium\",\"status\":\"disabled\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"Notre offre\",\"title_style\":\"h2\",\"text_align\":\"center\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\tmargin-top: 136px;\\n    }\\n}\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\",\"id\":\"nos_offres_container\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"css\":\".el-column {\\n\\tmargin-top: -48px;\\n    margin-bottom: 48px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-column {\\n    \\tpadding-bottom: 80px !important;\\n    }\\n}\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2021\\\/08\\\/icon-building-trans@3x.png\",\"image_width\":\"137\",\"image_height\":\"108\",\"text_align\":\"center\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h4\",\"title_style\":\"h4\",\"text_align\":\"center\",\"margin_remove_top\":true,\"css\":\".el-element {\\n\\tmargin-bottom: 16px;\\n}\",\"content\":\"En R\\u00e9gie\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p style=\\\"text-align: center;\\\">En pr\\u00e9sentiel dans votre organisation<\\\/p>\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    width: 264px;\\n    margin: 0 auto;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\twidth: initial;\\n        padding: 0 24px;\\n    }\\n}\",\"text_color\":\"secondary\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\",\"css\":\".el-element {\\n\\ttext-align: center;\\n}\"},\"modified\":\"2021-08-05T09:50:34.949Z\",\"name\":\"Divider\"},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Accueillez un expert en interne dans votre organisation, profitez d'un <strong>disponibilit\\u00e9<\\\/strong> imm\\u00e9diate pour un maximum de <strong>fluidit\\u00e9<\\\/strong> et d'<strong>int\\u00e9gration \\u00e0 vos \\u00e9quipes<\\\/strong>.<\\\/p>\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    width: 264px;\\n    margin: 0 auto;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\twidth: initial;\\n        padding: 0 24px;\\n    }\\n}\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"css\":\".el-column {\\n\\tmargin-top: -48px;\\n    margin-bottom: 48px;\\n}\\n\\n@media screen and (max-width:425px) {\\n    .el-column {\\n    \\tmargin-bottom: 40px;\\n    }\\n}\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2021\\\/08\\\/icon-equalizer-trans@3x.png\",\"image_width\":\"101\",\"image_height\":\"101\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tmargin-bottom: 16px;\\n    padding-top: 7px;\\n}\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h4\",\"title_style\":\"h4\",\"text_align\":\"center\",\"margin_remove_top\":true,\"css\":\".el-element {\\n\\tmargin-bottom: 16px;\\n}\",\"content\":\"Au forfait\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p style=\\\"text-align: center;\\\">Depuis nos bureaux<\\\/p>\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    width: 264px;\\n    margin: 0 auto;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\twidth: initial;\\n        padding: 0 24px;\\n    }\\n}\",\"text_color\":\"secondary\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\",\"css\":\".el-element {\\n\\ttext-align: center;\\n}\"},\"modified\":\"2021-08-05T09:50:34.949Z\",\"name\":\"Divider\"},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Faites appels aux experts Digicom disponibles \\u00e0 plein temps depuis nos bureaux en r\\u00e9gion ou \\u00e0 l\\u2019international et b\\u00e9n\\u00e9ficiez du <strong>meilleur rapport efficacit\\u00e9 \\\/ prix !<\\\/strong><\\\/p>\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    width: 264px;\\n    margin: 0 auto;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\twidth: initial;\\n        padding: 0 24px;\\n    }\\n}\"}}]}]}],\"name\":\"Notre offre\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"small\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-section {\\n    \\tpadding: 0;\\n    }\\n}\",\"animation\":\"slide-bottom-medium\",\"status\":\"disabled\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"Composez votre \\u00e9quipe projet\",\"title_style\":\"h2\",\"text_align\":\"center\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 32px;\\n        margin-top: 104px;\\n    }\\n}\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-3,1-3,1-3\",\"margin_remove_top\":true,\"margin_remove_bottom\":true},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-3\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/12\\\/user@2x.webp\",\"image_width\":\"184\",\"image_height\":\"184\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tmargin-top: 48px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n        width: 130px;\\n        height: 130px;\\n        margin: 78px auto 16px;\\n    }\\n}\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h4\",\"title_style\":\"h4\",\"text_align\":\"center\",\"margin_remove_top\":true,\"content\":\"Chadi\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 16px;\\n    }\\n}\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\",\"css\":\".el-element {\\n\\ttext-align: center;\\n}\"},\"modified\":\"2021-08-05T09:50:34.949Z\",\"name\":\"Divider\"},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><strong>Chef de projet CRM \\\/ 15 ans XP<\\\/strong><\\\/p>\\n\n\n<p>Product owner, gestion d'\\u00e9quipes techniques, utilisation des m\\u00e9thodes Agiles. Chef de projet Salesforce et E-commerce. Trilingue Anglais \\\/ Francais \\\/ Libanais<\\\/p>\\n\n\n<p class=\\\"LC20lb MBeuO DKV0Md\\\">\\ud83d\\udccdParis, France.<\\\/p>\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    margin: 0 auto;\\n    width: 339px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\twidth: initial;\\n        padding: 0 21px;\\n    }\\n}\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-3\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-column {\\n        margin: 0;\\n    }\\n}\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/12\\\/user@2x.webp\",\"image_width\":\"184\",\"image_height\":\"184\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tmargin-top: 48px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n        width: 130px;\\n        height: 130px;\\n        margin: 78px auto 16px;\\n    }\\n}\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h4\",\"title_style\":\"h4\",\"text_align\":\"center\",\"margin_remove_top\":true,\"content\":\"Sakina\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 16px;\\n    }\\n}\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\",\"css\":\".el-element {\\n\\ttext-align: center;\\n}\"},\"modified\":\"2021-08-05T09:50:34.949Z\",\"name\":\"Divider\"},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><strong>Chef de projet transverse \\\/ Scrum master \\\/ 8 ans XP<\\\/strong><\\\/p>\\n\n\n<p>Ing\\u00e9nieur BAC+5, certifi\\u00e9e ITIL4, m\\u00e9thodes Agiles, applications distribu\\u00e9es, TMA, gestion d\\u2019\\u00e9quipe de d\\u00e9veloppement. Bilingue Anglais, contexte international (Inde).<\\\/p>\\n\n\n<p>\\ud83d\\udccdStrasbourg, France.<\\\/p>\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    margin: 0 auto;\\n    width: 339px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t width: initial;\\n        padding: 0 21px;\\n    }\\n}\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-3\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-column {\\n        margin: 0;\\n    }\\n}\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/12\\\/user@2x.webp\",\"image_width\":\"184\",\"image_height\":\"184\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tmargin-top: 48px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n        width: 130px;\\n        height: 130px;\\n        margin: 78px auto 16px;\\n    }\\n}\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h4\",\"title_style\":\"h4\",\"text_align\":\"center\",\"margin_remove_top\":true,\"content\":\"Zainab\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 16px;\\n    }\\n}\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\",\"css\":\".el-element {\\n\\ttext-align: center;\\n}\"},\"modified\":\"2021-08-05T09:50:34.949Z\",\"name\":\"Divider\"},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><strong>D\\u00e9veloppeuse BACKEND PHP Symfony \\\/ 5 ans XP<\\\/strong><\\\/p>\\n\n\n<p>PHP, Symfony, SQL, Javascript, API, Jquery.<br \\\/>Master en informatique, Exp\\u00e9rience \\u00e9quipes projet Agiles SCRUM, CI\\\/CD &amp; DevOps<\\\/p>\\n\n\n<p>\\ud83d\\udccdIndore, Inde.<\\\/p>\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    margin: 0 auto;\\n    width: 339px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t width: initial;\\n        padding: 0 21px;\\n    }\\n}\"}}]}]}],\"name\":\"Nos experts sur le sujet\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_top\":true,\"css\":\"@media screen and (max-width: 425px) {\\n    .el-section {\\n    \\tpadding: 0;\\n    }\\n}\",\"animation\":\"slide-bottom-medium\",\"status\":\"disabled\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h3\",\"content\":\"Vous vous proposons d'\\u00e9changer sur vos besoins\",\"title_style\":\"h3\",\"css\":\".el-element {\\n\\twidth: 488px;\\n    margin: 0 auto;\\n    margin-bottom: 32px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t width: initial;\\n        padding: 0 21px;\\n    }\\n}\",\"text_align\":\"center\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\",\"text_align\":\"center\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\twidth: 264px;\\n        margin: 0 auto 104px;\\n    }\\n}\\n\\n.el-content {\\n    padding: 16px 24px 16px 16px;\\n    border-radius: 48px;\\n    box-shadow: 5px 19px 29px 0 rgb(170 182 194 \\\/ 34%), -5px -5px 19px 0 rgb(97 39 127 \\\/ 0%), inset 0 -1px 0 0 rgb(128 130 145 \\\/ 30%), inset 0 13px 73px 0 rgb(73 73 155 \\\/ 6%);\\n    background-color: #fff;\\n    color: #ff6e2f;\\n    width: 312px;\\n    height:56px;\\n    line-height:normal;\\n}\\n\\n\\n.el-content:hover {\\n    background-color: #ff6e2f;\\n    color: #fff;\\n}\\n\\n.el-content:active {\\n    background-color: #f06527;\\n}\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"default\",\"icon_align\":\"left\",\"content\":\"Ouvrir la discussion d\\u00e8s maintenant\",\"link\":\"javascript:void(Tawk_API.toggle())\",\"icon\":\"commenting\"}}]}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_top\":false,\"padding_remove_bottom\":true,\"css\":\".el-section {\\n\\tmargin-bottom: 196px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-section {\\n    \\tpadding: 0;\\n        margin-bottom: 144px;\\n    }\\n}\",\"animation\":\"slide-bottom-medium\",\"status\":\"disabled\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"D\\u2019autres articles sur le sujet\",\"title_style\":\"h2\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tmargin-bottom: 48px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 32px;\\n        margin-bottom: 0;\\n    }\\n}\"}},{\"type\":\"grid\",\"props\":{\"show_title\":true,\"show_meta\":true,\"show_content\":true,\"show_image\":true,\"show_link\":true,\"grid_default\":\"1\",\"grid_medium\":\"3\",\"filter_style\":\"tab\",\"filter_all\":true,\"filter_position\":\"top\",\"filter_align\":\"left\",\"filter_grid_width\":\"auto\",\"filter_grid_breakpoint\":\"m\",\"title_hover_style\":\"reset\",\"title_element\":\"h3\",\"title_align\":\"top\",\"title_grid_width\":\"1-2\",\"title_grid_breakpoint\":\"m\",\"meta_style\":\"meta\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image_align\":\"top\",\"image_grid_width\":\"1-2\",\"image_grid_breakpoint\":\"m\",\"image_svg_color\":\"emphasis\",\"link_text\":\"Read more\",\"link_style\":\"default\",\"margin\":\"\",\"item_animation\":true,\"css\":\".el-item {\\n\\tpadding: 0 0 32px 0 !important;\\n     box-shadow: 0 100px 100px -20px rgba(0, 0, 0, 0.1);\\n}\\n\\n.el-content {\\n\\tline-height: 2;\\n    margin: 0 40px;\\n    font-size: 12px;\\n}\\n\\n.el-title {\\n\\tmargin: 24px 40px 8px;\\n}\\n\\n.el-image {\\n    border-radius: 8px 8px 0 0;\\n}\\n\\n.el-content .read_more {\\n  font-family: PlusJakartaSans-ExtraBold;\\n  font-size: 14px;\\n  font-weight: 800;\\n  line-height: 1.14;\\n  color: #ff6e2f;\\n  float: right;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element .uk-first-column {\\n    \\tmargin-top: 32px;\\n    }\\n    \\n    .el-element .uk-grid-margin {\\n    \\tmargin-top: 40px;\\n    }\\n    \\n    .el-content, .el-title {\\n    \\tmargin-left: 21px;\\n        margin-right: 21px;\\n    }\\n}\",\"panel_padding\":\"default\"},\"children\":[{\"type\":\"grid_item\",\"props\":{\"title\":\"Les 7 principes directeurs d\\u2019ITIL V4\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/06\\\/7-principes-directeurs.png\",\"panel_style\":\"card-default\",\"content\":\"\n\n<p style=\\\"margin-bottom: 24px;\\\">ITIL, une biblioth\\u00e8que pour l\\u2019infrastructure des technologies de l\\u2019information, est un r\\u00e9f\\u00e9rentiel regroupant les bonnes pratiques pour la gestion des syst\\u00e8mes d\\u2019informations.<\\\/p>\\n\n\n<p><a href=\\\"\\\/fr\\\/actualites\\\/itil\\\/les-7-principes-directeurs-ditil-v4\\\/\\\" class=\\\"read_more\\\">Lire la suite <img src=\\\"wp-content\\\/uploads\\\/2021\\\/08\\\/row.svg\\\" style=\\\"width: 16px; height: 16px; margin-left: 4px;\\\" \\\/><\\\/a><\\\/p>\",\"image_alt\":\"Principes Itil\"}},{\"type\":\"grid_item\",\"props\":{\"title\":\"M\\u00e9thodologie UX ou \\u00ab User Centric \\u00bb\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/09\\\/experience-map.png\",\"panel_style\":\"card-default\",\"content\":\"\n\n<p style=\\\"margin-bottom: 24px;\\\">La m\\u00e9thodologie UX permet de trouver l\\u2019\\u00e9quilibre entre simplicit\\u00e9 et esth\\u00e9tique des interfaces tout en garantissant l\\u2019aspect fonctionnel et technique. Nous vous pr\\u00e9sentons ici les 5 \\u00e9tapes de la conception UX<\\\/p>\\n\n\n<p><a href=\\\"\\\/fr\\\/actualites\\\/digital\\\/methodologie-ux-user-centric\\\/\\\" class=\\\"read_more\\\">Lire la suite <img src=\\\"wp-content\\\/uploads\\\/2021\\\/08\\\/row.svg\\\" style=\\\"width: 16px; height: 16px; margin-left: 4px;\\\" \\\/><\\\/a><\\\/p>\",\"image_alt\":\"Experience map\"}},{\"type\":\"grid_item\",\"props\":{\"title\":\"Qu\\u2019est ce que le Manifest Agile ?\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/08\\\/Manifest-developpement-agile-Digicom.jpg\",\"panel_style\":\"card-default\",\"content\":\"\n\n<p style=\\\"margin-bottom: 24px;\\\">Sous forme de 4 principes fondamentaux, le Manifeste pour le d\\u00e9veloppement Agile de logiciels a \\u00e9t\\u00e9 r\\u00e9dig\\u00e9 par une \\u00e9quipe de chercheurs en informatique en 2001 et reste encore aujourd'hui une r\\u00e9f\\u00e9rence dans le domaine.\\u00a0<\\\/p>\\n\n\n<p><a href=\\\"\\\/fr\\\/actualites\\\/developpement-agile\\\/manifeste-agile\\\/\\\" class=\\\"read_more\\\">Lire la suite <img src=\\\"wp-content\\\/uploads\\\/2021\\\/08\\\/row.svg\\\" style=\\\"width: 16px; height: 16px; margin-left: 4px;\\\" \\\/><\\\/a><\\\/p>\",\"image_alt\":\"Manifest developpement agile Digicom\"}}]}]}]}],\"name\":\"D'autres articles sur le sujet\"}],\"version\":\"2.7.22\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9ploiement du SOW de ServiceNow : retour d\u2019exp\u00e9rience projet Le Service Operations Workspace (SOW) est un outil cl\u00e9 pour moderniser les op\u00e9rations IT et optimiser la gestion des incidents, demandes et changements. D\u00e9couvrez dans ce retour d\u2019exp\u00e9rience projet les le\u00e7ons tir\u00e9es d\u2019une impl\u00e9mentation r\u00e9ussie pour une multinationale fran\u00e7aise de 55 000 employ\u00e9s. Pourquoi t\u00e9l\u00e9charger ce [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":9302,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[121],"tags":[],"post_flags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>D\u00e9ploiement du SOW de ServiceNow : retour d\u2019exp\u00e9rience projet et enseignements cl\u00e9s | Digicom Corporation, IT Consulting &amp; ServiceNow Partner<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez 6 enseignements cl\u00e9s tir\u00e9s d\u2019un retour d\u2019exp\u00e9rience sur la mise en \u0153uvre du Service Operations Workspace (SOW) de ServiceNow pour une multinationale de 55 000 employ\u00e9s. Apprenez \u00e0 anticiper les d\u00e9fis techniques et organisationnels.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9ploiement du SOW de ServiceNow : retour d\u2019exp\u00e9rience projet et enseignements cl\u00e9s | Digicom Corporation, IT Consulting &amp; ServiceNow Partner\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez 6 enseignements cl\u00e9s tir\u00e9s d\u2019un retour d\u2019exp\u00e9rience sur la mise en \u0153uvre du Service Operations Workspace (SOW) de ServiceNow pour une multinationale de 55 000 employ\u00e9s. Apprenez \u00e0 anticiper les d\u00e9fis techniques et organisationnels.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Digicom Corporation, IT Consulting &amp; ServiceNow Partner\" \/>\n<meta property=\"article:published_time\" content=\"2024-12-19T13:02:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-12T10:55:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/digicomcorporation.com\/wp-content\/uploads\/2024\/12\/Servicenow-implementation-SOW-retour-experience.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"472\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Thomas GEORGE\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Thomas GEORGE\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"D\u00e9ploiement du SOW de ServiceNow : retour d\u2019exp\u00e9rience projet et enseignements cl\u00e9s | Digicom Corporation, IT Consulting &amp; ServiceNow Partner","description":"D\u00e9couvrez 6 enseignements cl\u00e9s tir\u00e9s d\u2019un retour d\u2019exp\u00e9rience sur la mise en \u0153uvre du Service Operations Workspace (SOW) de ServiceNow pour une multinationale de 55 000 employ\u00e9s. Apprenez \u00e0 anticiper les d\u00e9fis techniques et organisationnels.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/","og_locale":"fr_FR","og_type":"article","og_title":"D\u00e9ploiement du SOW de ServiceNow : retour d\u2019exp\u00e9rience projet et enseignements cl\u00e9s | Digicom Corporation, IT Consulting &amp; ServiceNow Partner","og_description":"D\u00e9couvrez 6 enseignements cl\u00e9s tir\u00e9s d\u2019un retour d\u2019exp\u00e9rience sur la mise en \u0153uvre du Service Operations Workspace (SOW) de ServiceNow pour une multinationale de 55 000 employ\u00e9s. Apprenez \u00e0 anticiper les d\u00e9fis techniques et organisationnels.","og_url":"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/","og_site_name":"Digicom Corporation, IT Consulting &amp; ServiceNow Partner","article_published_time":"2024-12-19T13:02:34+00:00","article_modified_time":"2025-02-12T10:55:14+00:00","og_image":[{"width":1000,"height":472,"url":"https:\/\/digicomcorporation.com\/wp-content\/uploads\/2024\/12\/Servicenow-implementation-SOW-retour-experience.png","type":"image\/png"}],"author":"Thomas GEORGE","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Thomas GEORGE","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/#article","isPartOf":{"@id":"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/"},"author":{"name":"Thomas GEORGE","@id":"https:\/\/digicomcorporation.com\/fr\/#\/schema\/person\/b91d5141e5454e7580ebe914d480b9a4"},"headline":"D\u00e9ploiement du SOW de ServiceNow : retour d\u2019exp\u00e9rience projet et enseignements cl\u00e9s","datePublished":"2024-12-19T13:02:34+00:00","dateModified":"2025-02-12T10:55:14+00:00","mainEntityOfPage":{"@id":"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/"},"wordCount":230,"publisher":{"@id":"https:\/\/digicomcorporation.com\/fr\/#organization"},"image":{"@id":"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/#primaryimage"},"thumbnailUrl":"https:\/\/digicomcorporation.com\/wp-content\/uploads\/2024\/12\/Servicenow-implementation-SOW-retour-experience.png","articleSection":["ServiceNow\u00ae"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/","url":"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/","name":"D\u00e9ploiement du SOW de ServiceNow : retour d\u2019exp\u00e9rience projet et enseignements cl\u00e9s | Digicom Corporation, IT Consulting &amp; ServiceNow Partner","isPartOf":{"@id":"https:\/\/digicomcorporation.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/#primaryimage"},"image":{"@id":"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/#primaryimage"},"thumbnailUrl":"https:\/\/digicomcorporation.com\/wp-content\/uploads\/2024\/12\/Servicenow-implementation-SOW-retour-experience.png","datePublished":"2024-12-19T13:02:34+00:00","dateModified":"2025-02-12T10:55:14+00:00","description":"D\u00e9couvrez 6 enseignements cl\u00e9s tir\u00e9s d\u2019un retour d\u2019exp\u00e9rience sur la mise en \u0153uvre du Service Operations Workspace (SOW) de ServiceNow pour une multinationale de 55 000 employ\u00e9s. Apprenez \u00e0 anticiper les d\u00e9fis techniques et organisationnels.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/#primaryimage","url":"https:\/\/digicomcorporation.com\/wp-content\/uploads\/2024\/12\/Servicenow-implementation-SOW-retour-experience.png","contentUrl":"https:\/\/digicomcorporation.com\/wp-content\/uploads\/2024\/12\/Servicenow-implementation-SOW-retour-experience.png","width":1000,"height":472,"caption":"Comment impl\u00e9menter efficacement le Service Operations Workspace (SOW) de ServiceNow : 6 enseignements cl\u00e9s bas\u00e9s sur un retour d\u2019exp\u00e9rience terrain"},{"@type":"WebSite","@id":"https:\/\/digicomcorporation.com\/fr\/#website","url":"https:\/\/digicomcorporation.com\/fr\/","name":"Digicom Corporation, IT Consulting &amp; ServiceNow Partner","description":"Profitez du Consulting IT au meilleur rapport efficacit\u00e9 \/ prix sur les technologies Cloud ServiceNow, SAP et SalesForce.","publisher":{"@id":"https:\/\/digicomcorporation.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/digicomcorporation.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/digicomcorporation.com\/fr\/#organization","name":"Digicom Corporation","url":"https:\/\/digicomcorporation.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/digicomcorporation.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/digicomcorporation.com\/wp-content\/uploads\/2021\/08\/Logo-Digicom-Corporation-500.svg","contentUrl":"https:\/\/digicomcorporation.com\/wp-content\/uploads\/2021\/08\/Logo-Digicom-Corporation-500.svg","width":1,"height":1,"caption":"Digicom Corporation"},"image":{"@id":"https:\/\/digicomcorporation.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/digicom-corporation\/"]},{"@type":"Person","@id":"https:\/\/digicomcorporation.com\/fr\/#\/schema\/person\/b91d5141e5454e7580ebe914d480b9a4","name":"Thomas GEORGE","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/digicomcorporation.com\/fr\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/d7571b13762e378c321de5064b7ea40b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d7571b13762e378c321de5064b7ea40b?s=96&d=mm&r=g","caption":"Thomas GEORGE"}}]}},"_links":{"self":[{"href":"https:\/\/digicomcorporation.com\/fr\/wp-json\/wp\/v2\/posts\/9301"}],"collection":[{"href":"https:\/\/digicomcorporation.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/digicomcorporation.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/digicomcorporation.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/digicomcorporation.com\/fr\/wp-json\/wp\/v2\/comments?post=9301"}],"version-history":[{"count":14,"href":"https:\/\/digicomcorporation.com\/fr\/wp-json\/wp\/v2\/posts\/9301\/revisions"}],"predecessor-version":[{"id":9454,"href":"https:\/\/digicomcorporation.com\/fr\/wp-json\/wp\/v2\/posts\/9301\/revisions\/9454"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/digicomcorporation.com\/fr\/wp-json\/wp\/v2\/media\/9302"}],"wp:attachment":[{"href":"https:\/\/digicomcorporation.com\/fr\/wp-json\/wp\/v2\/media?parent=9301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/digicomcorporation.com\/fr\/wp-json\/wp\/v2\/categories?post=9301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/digicomcorporation.com\/fr\/wp-json\/wp\/v2\/tags?post=9301"},{"taxonomy":"post_flag","embeddable":true,"href":"https:\/\/digicomcorporation.com\/fr\/wp-json\/wp\/v2\/post_flags?post=9301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}