{"id":6690,"date":"2022-06-28T09:09:33","date_gmt":"2022-06-28T09:09:33","guid":{"rendered":"https:\/\/digicomcorporation.com\/?p=6690"},"modified":"2022-09-13T15:30:24","modified_gmt":"2022-09-13T15:30:24","slug":"les-7-principes-directeurs-ditil-v4","status":"publish","type":"post","link":"https:\/\/digicomcorporation.com\/fr\/actualites\/itil\/les-7-principes-directeurs-ditil-v4\/","title":{"rendered":"Les 7 principes directeurs d\u2019ITIL V4"},"content":{"rendered":"\n

ITIL<\/strong> (Information Technology Infrastructure library), en fran\u00e7ais, biblioth\u00e8que pour l’infrastructure des technologies de l’information, est un r\u00e9f\u00e9rentiel regroupant les bonnes pratiques pour la gestion des syst\u00e8mes d\u2019informations. Originaire d\u2019Angleterre, il a \u00e9t\u00e9 plusieurs fois mis \u00e0 jour afin d’am\u00e9liorer les proc\u00e9dures et de s\u2019adapter aux changements des organisations. La version actuelle ITIL 4<\/strong> est plus orient\u00e9e vers le service client et la cr\u00e9ation de valeur et int\u00e8gre les pratiques DevOps et Agiles. On retrouve deux \u00e9l\u00e9ments cl\u00e9s dans le cadre d\u2019ITIL 4, Syst\u00e8me de valeur de service ITIL (SVS)<\/strong> et Mod\u00e8le \u00e0 quatre dimensions.<\/strong><\/p>\n\n\n\n

La Valeur, un point central d\u2019ITIL 4<\/strong><\/p>\n\n\n\n

\u201cLa Valeur r\u00e9side dans la perception de b\u00e9n\u00e9fices, l\u2019utilit\u00e9\u0301 et l\u2019importance de quelque chose.\u201d <\/em><\/em><\/p>\n\n\n\n

L\u2019objectif d\u2019une organisation est de cr\u00e9er de la valeur pour les parties prenantes. Diff\u00e9rentes personnes, groupes ou entit\u00e9s au sein d\u2019une organisation fonctionnent toujours de mani\u00e8re int\u00e9gr\u00e9e et coordonn\u00e9e pour faciliter la cr\u00e9ation de valeur et r\u00e9aliser un ensemble commun d\u2019objectifs. Le terme \u00ab valeur \u00bb est un concept important dans la gestion des services, et c\u2019est un point central d\u2019ITIL 4.<\/p>\n\n\n\n

Syst\u00e8me de valeur de service ITIL (SVS)<\/strong><\/p>\n\n\n\n

SVS <\/strong>d\u00e9crit comment tous les composants (cha\u00eene de valeur de service, pratique ITIL, gouvernance, am\u00e9lioration continue, principes directeurs d\u2019ITIL ) et les activit\u00e9s de l\u2019organisation fonctionnent ensemble en tant que syst\u00e8me permettant la cr\u00e9ation de valeur.Dans cet article nous allons voir en d\u00e9tails l\u2019un des composants SVS ITIL : les<\/strong> 7 principes directeurs d\u2019ITIL V4<\/strong>.<\/p>\n\n\n\n

1.Privil\u00e9gier la valeur<\/strong><\/p>\n\n\n\n

Deux personnes qui utilisent la m\u00eame connexion internet n\u2019auront pas forc\u00e9ment la m\u00eame satisfaction. <\/em>Dans cet exemple, la cr\u00e9ation de valeur est d\u00e9pendante des diff\u00e9rents \u00e9l\u00e9ments, l\u2019internet est utile dans le sens o\u00f9 il permet de r\u00e9pondre \u00e0 un besoin particulier c\u2019est \u00e0 dire de communiquer, mais la connexion internet doit \u00eatre \u00e9galement disponible et s\u00e9curis\u00e9e pour cr\u00e9er de la valeur vis \u00e0 vis des utilisateurs. Il est donc essentiel de bien conna\u00eetre nos clients et comprendre ce qu\u2019ils valorisent. Chacune de nos actions et nos d\u00e9cisions doivent \u00eatre une source de valeur <\/strong>pour l\u2019organisation elle-m\u00eame, les clients et les autres parties prenantes.<\/p>\n\n\n\n

2.Commencez de l\u00e0 vous \u00eates<\/strong><\/p>\n\n\n\n

\ufeffCe principe directeur nous demande de ne pas partir de z\u00e9ro pour cr\u00e9er quelque chose de nouveau sans tenir compte de ce qui existe d\u00e9j\u00e0, les services et les proc\u00e9dures d\u00e9j\u00e0 en place doivent \u00eatre mesurer et observer afin de d\u00e9terminer l\u2019\u00e9tat actuel, le point de d\u00e9part.<\/p>\n\n\n\n

3.Progresser de fa\u00e7on it\u00e9rative en s\u2019appuyant sur les retours (feedbacks)
<\/strong>ITIL pr\u00e9conise d\u2019organiser le travail en parties plus petites et g\u00e9rables qui peuvent \u00eatre ex\u00e9cut\u00e9es et termin\u00e9es dans des d\u00e9lais raisonnables en nous appuyant sur la m\u00e9thode Agile.<\/p>\n\n\n\n

Agile recommande de se fixer des objectifs \u00e0 court terme, d\u00e9couper des grands projets en projets plus petits afin d’\u00e9tablir la r\u00e9partition du travail en fonction des retours clients.<\/p>\n\n\n\n

4.Collaborer et promouvoir la visibilit\u00e9 <\/strong>\ufeff<\/strong><\/strong><\/p>\n\n\n\n

\ufeffCe principe directeur recommande de travailler en \u00e9quipe avec plus de transparence et de transversalit\u00e9 avec les parties prenantes.<\/p>\n\n\n\n

Travailler et r\u00e9fl\u00e9chir ensemble pour atteindre un objectif commun.<\/p>\n\n\n\n

5.Penser et travailler de mani\u00e8re holistique<\/strong>\ufeff<\/p>\n\n\n\n

\ufeffCe principe nous recommande d\u2019appr\u00e9hender les choses de mani\u00e8res globales en prenant \u00ab de la hauteur \u00bb.<\/p>\n\n\n\n

Adopter une vision holistique dans la gestion des services implique de comprendre comment toutes les parties d\u2019une organisation travaillent ensemble de mani\u00e8re int\u00e9gr\u00e9e. Les entreprises entament de plus en plus la digitalisation pour g\u00e9n\u00e9rer des profits, elles exposent leurs produits et services \u00e0 un public plus large, la vision holistique permettra de comprendre que cette digitalisation entra\u00eenera des transformations, il est donc important et n\u00e9cessaire de mettre en place un service client et les mesures de s\u00e9curit\u00e9 adapt\u00e9es.<\/p>\n\n\n\n

6.Choisir la simplicit\u00e9 et le pragmatisme
<\/strong>Pour atteindre un objectif, trouvez la solution la plus simple avec le minimum d\u2019\u00e9tapes.<\/p>\n\n\n\n

Si un processus, un service ou une mesure ne produit aucun r\u00e9sultat ou n\u2019apporte pas de valeur particuli\u00e8re, modifiez-le ou supprimez-le.<\/p>\n\n\n\n

7.Optimiser et automatiser
<\/strong>Ce principe directeur recommande d\u2019automatiser \u00e0 l\u2019aide de la technologie l\u2019ensemble des t\u00e2ches r\u00e9p\u00e9titives.<\/p>\n\n\n\n

Optimisez et simplifiez l’utilisation de vos ressources \u00e0 chaque fois que vous le pouvez.<\/p>\n\n\n\n

Les principes sont universels, vous pouvez en faire usage sans un ordre pr\u00e9cis.<\/p>\n\n\n\n

Ils sont applicables \u00e0 chaque initiative et par toutes les parties prenantes.<\/p>\n\n\n\n

Pour chaque prise de d\u00e9cision et d’am\u00e9lioration, consid\u00e9rez tous les principes et la mani\u00e8re dont vous les appliquez ensemble toujours dans le but de cr\u00e9er de la valeur.<\/p>\n","protected":false},"excerpt":{"rendered":"

ITIL (Information Technology Infrastructure library), en fran\u00e7ais, biblioth\u00e8que pour l’infrastructure des technologies de l’information, est un r\u00e9f\u00e9rentiel regroupant les bonnes pratiques pour la gestion des syst\u00e8mes d\u2019informations. Originaire d\u2019Angleterre, il a \u00e9t\u00e9 plusieurs fois mis \u00e0 jour afin d’am\u00e9liorer les proc\u00e9dures et de s\u2019adapter aux changements des organisations. La version actuelle ITIL 4 est plus […]<\/p>\n","protected":false},"author":1,"featured_media":6695,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[126],"tags":[],"post_flags":[],"acf":[],"yoast_head":"\nLes 7 principes directeurs d\u2019ITIL V4 | Digicom Corporation, IT Consulting & ServiceNow Partner<\/title>\n<meta name=\"description\" content=\"ITIL (Information Technology Infrastructure library), en fran\u00e7ais, biblioth\u00e8que pour l'infrastructure des technologies de l'information, ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digicomcorporation.com\/fr\/actualites\/itil\/les-7-principes-directeurs-ditil-v4\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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