{"id":8838,"date":"2024-05-15T18:02:00","date_gmt":"2024-05-15T18:02:00","guid":{"rendered":"https:\/\/digicomcorporation.com\/?page_id=8838"},"modified":"2024-05-17T15:17:32","modified_gmt":"2024-05-17T15:17:32","slug":"servicenow-csm","status":"publish","type":"page","link":"https:\/\/digicomcorporation.com\/fr\/expertises\/servicenow\/servicenow-csm\/","title":{"rendered":"ServiceNow CSM"},"content":{"rendered":"<h1>ServiceNow CSM<\/h1>\n<h3>D\u00e9couvrez le Module Customer Service Management de ServiceNow : Transformer le Service Client<\/h3>\n<h2>Introduction \u00e0 ServiceNow CSM<\/h2>\n<div>\n<p>Dans un monde o\u00f9 l&#8217;exp\u00e9rience client devient un pilier central des strat\u00e9gies d&#8217;affaires, le module <strong>Customer Service Management (CSM) de ServiceNow<\/strong> se pr\u00e9sente comme une solution incontournable pour les entreprises souhaitant optimiser leur service client. ServiceNow CSM aide \u00e0 simplifier et automatiser les processus de service client, tout en fournissant une exp\u00e9rience utilisateur sans faille.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/12\/servicenow-1@2x.webp\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/ServiceNow-CSM-UX-UI-Digicom.png\" alt=\"\"><\/p>\n<div>\n<p>Interface utilisateur personnalis\u00e9e et intuitive pour stimuler la productivit\u00e9 et am\u00e9liorer l&#8217;engagement<\/p>\n<\/div>\n<h2>D\u00e9fis du Service Client dans le Secteur Moderne<\/h2>\n<div>\n<p>Les entreprises d&#8217;aujourd&#8217;hui font face \u00e0 des d\u00e9fis majeurs tels que la gestion des attentes croissantes des clients, la n\u00e9cessit\u00e9 d&#8217;une r\u00e9ponse rapide et efficace, et le besoin d&#8217;une vue int\u00e9gr\u00e9e des interactions client \u00e0 travers divers canaux. Un service client m\u00e9diocre peut entra\u00eener une perte de clients et affecter la r\u00e9putation de l&#8217;entreprise.<\/p>\n<\/div>\n<h2>Pourquoi Choisir ServiceNow CSM ?<\/h2>\n<div>\n<p><span style=\"font-weight: 400;\">ServiceNow CSM offre des outils avanc\u00e9s pour relever ces d\u00e9fis gr\u00e2ce \u00e0 des fonctionnalit\u00e9s cl\u00e9s qui incluent :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Gestion des Interactions Multicanaux<\/b><span style=\"font-weight: 400;\"> : Int\u00e9grez et g\u00e9rez facilement les communications \u00e0 travers les emails, les appels t\u00e9l\u00e9phoniques, les chats en direct, et les m\u00e9dias sociaux dans une seule interface.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automatisation des Workflows de Service<\/b><span style=\"font-weight: 400;\"> : Automatisez les processus de service pour acc\u00e9l\u00e9rer la r\u00e9solution des requ\u00eates des clients, r\u00e9duire les erreurs humaines et am\u00e9liorer la satisfaction client.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Analyses et Reporting Avanc\u00e9s<\/b><span> : Utilisez des donn\u00e9es en temps r\u00e9el pour obtenir des insights approfondis sur la performance du service client, identifier les tendances, et am\u00e9liorer les strat\u00e9gies de service.<\/span><\/li>\n<\/ul>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Servicenow-CSM-Digicom-dashboard.png\" alt=\"\"><\/p>\n<div>\n<p>ServiceNow CSM Dashboards &#038; Reportings<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Thales-logo-ServiceNow-CSM-Digicom.png\" alt=\"\"><\/p>\n<ul>\n<li>\n<div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\">\n<h2 data-com-title=\"1\">+70<\/h2>\n<\/div>\n<div class=\"component-sb-descriptor\">\n<p class=\"medium-body-copy\" data-com-title=\"Portail pour huit pays\">Score NPS de \u00ab classe mondiale \u00bb<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\"><\/div>\n<\/div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\">\n<h2 data-com-title=\"72\">95%<\/h2>\n<\/div>\n<div class=\"component-sb-descriptor\">\n<p class=\"medium-body-copy\" data-com-title=\"Des heures pour terminer un processus qui prenait autrefois des semaines\">de demandes entrantes par ServiceNow, contre environ 60 % en 2020<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\"><\/div>\n<\/div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\">\n<h2 data-com-title=\"300%\">90 %<\/h2>\n<\/div>\n<div class=\"component-sb-descriptor\">\n<p class=\"medium-body-copy\" data-com-title=\"Diminution du budget de d\u00e9veloppement d'applications\">des informations sur le dossier recueillies au premier contac<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<h2>Cas R\u00e9el d&#8217;Utilisation de ServiceNow CSM<\/h2>\n<div>\n<blockquote>\n<p class=\"uk-h4 uk-scrollspy-inview\">\u00ab Il peut arriver qu\u2019un client nous commande 1 000 jetons de s\u00e9curit\u00e9, par exemple. Or le suivi, la configuration et la gestion d\u2019un tel volume d\u2019appareils sont complexes et nous voulions leur fournir des produits de qualit\u00e9 tout en leur garantissant une exp\u00e9rience exceptionnelle \u00bb<\/p>\n<\/blockquote>\n<p><strong>Andrew Blum<\/strong><\/p>\n<p>Director Service Operations, Client Services chez Thales DIS (Identit\u00e9 et S\u00e9curit\u00e9 Num\u00e9riques)<\/p>\n<\/div>\n<p>\n    <a href=\"https:\/\/www.servicenow.com\/fr\/customers\/thales.html?state=seamless\">Lire l&#8217;article complet<\/a>\n<\/p>\n<h2>T\u00e9l\u00e9charger nos eBooks pour en savoir plus sur ServiceNow CSM<\/h2>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-CSM-Partner-ameliorer-xp-client.png\" alt=\"\"><\/p>\n<h3>Transformer l&#8217;experience client<\/h3>\n<div>\n<p>Trois fa\u00e7ons d\u2019am\u00e9liorer l\u2019exp\u00e9rience client tout en r\u00e9duisant les co\u00fbts.<\/p>\n<\/div>\n<p><a href=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-CSM-Partner-ameliorer-xp-client.pdf\">T\u00e9l\u00e9charger<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-CSM-Partner-increase-revenue.png\" alt=\"\"><\/p>\n<h3>Optimiser et augmenter le chiffre d&#8217;affaires<\/h3>\n<div>\n<p>Trois fa\u00e7ons d\u2019optimiser le cycle lead-to-cash et d\u2019augmenter le chiffre d\u2019affaires<\/p>\n<\/div>\n<p><a href=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-CSM-Partner-increase-revenue.pdf\">T\u00e9l\u00e9charger<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-CSM-Partner-automatiser-gestion-services.png\" alt=\"\"><\/p>\n<h3>Automatiser et optimiser la gestion des services<\/h3>\n<div>\n<p>Trois fa\u00e7ons d\u2019automatiser et d\u2019optimiser la gestion des services sur site <\/p>\n<\/div>\n<p><a href=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-CSM-Partner-automatiser-gestion-services-2.pdf\">T\u00e9l\u00e9charger<\/a><\/p>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/04\/Digicom-IA-ServiceNow-banner-3.png\" alt=\"Digicom Partner ServiceNow\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/10\/Digicom-ServiceNow-Partner-Consulting-Implementation-350.png\" alt=\"Digicom Partner ServiceNow\"><\/p>\n<h2>Vous avez un projet ?<\/h2>\n<div>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8811-o1\" lang=\"fr-FR\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/8838#wpcf7-f8811-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"8811\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.8\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8811-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"uk-grid uk-grid-small\">\n\t<div class=\"uk-margin uk-width-1-1\" style=\"margin-top: 8px !important;\">\n\t\t<p><label class=\"uk-form-label\">Nom*<\/label>\n\t\t<\/p>\n\t\t<div class=\"uk-form-controls\" style=\"margin-top:8px;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required uk-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Votre nom\" value=\"\" type=\"text\" name=\"Nom\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"uk-margin uk-width-1-1\" style=\"margin-top: 8px !important;\">\n\t\t<p><label class=\"uk-form-label\">Email*<\/label>\n\t\t<\/p>\n\t\t<div class=\"uk-form-controls\" style=\"margin-top:8px;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email uk-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Votre\n                    email\" value=\"\" type=\"email\" name=\"Email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"uk-margin uk-width-1-1\" style=\"margin-top: 8px !important;\">\n\t\t<p><label class=\"uk-form-label\">T\u00e9l\u00e9phone<\/label>\n\t\t<\/p>\n\t\t<div class=\"uk-form-controls\" style=\"margin-top:8px;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Telephone\"><input size=\"40\" maxlength=\"10\" minlength=\"10\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel uk-input\" aria-invalid=\"false\" placeholder=\"T\u00e9l\u00e9phone\" value=\"\" type=\"tel\" name=\"Telephone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"uk-margin uk-width-1-1\" style=\"margin-top: 8px !important;\">\n\t\t<p><label class=\"uk-form-label\">Demande*<\/label>\n\t\t<\/p>\n\t\t<div class=\"uk-form-controls textareaContact\" style=\"margin-top:8px;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Demande\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"Demande\">Votre demande<\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"uk-width-1-2@s rdv_submit\" style=\"margin-top: 8px;\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner uk-button uk-button-default uk-button-large\" type=\"submit\" value=\"Envoyer\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><script>\n document.addEventListener('wpcf7mailsent', function (event) {\n location = '\/remerciements';\n }, false);\n <\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<h2>Notre offre<\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/icon-building-trans@3x.png\" alt=\"\"><\/p>\n<h4>En R\u00e9gie<\/h4>\n<hr>\n<div>\n<p><span>Accueillez un expert en interne dans votre organisation, profitez d\u2019une\u00a0<\/span><strong>disponibilit\u00e9<\/strong><span>\u00a0imm\u00e9diate pour un maximum de\u00a0<\/span><strong>fluidit\u00e9<\/strong><span>\u00a0et d\u2019<\/span><strong>int\u00e9gration \u00e0 vos \u00e9quipes<\/strong><span>.<\/span><\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/icon-equalizer-trans@3x.png\" alt=\"\"><\/p>\n<h4>Au forfait<\/h4>\n<hr>\n<div>\n<p><span>Faites appel aux experts Digicom disponibles \u00e0 plein temps depuis nos bureaux en r\u00e9gion ou \u00e0 l\u2019international. B\u00e9n\u00e9ficiez du\u00a0<\/span><strong>meilleur rapport efficacit\u00e9\/prix !<\/strong><\/p>\n<\/div>\n<h2>D&#8217;autres articles<br class=\"only_phone\"> sur le sujet<\/h2>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-Servicenow-ITSM-Logo-500-1.svg\" alt=\"\"><\/p>\n<h3>ServiceNow ITSM<\/h3>\n<div>\n<p style=\"margin-bottom: 24px;\">Dans l\u2019environnement IT dynamique d\u2019aujourd\u2019hui, les DSI sont confront\u00e9s \u00e0 des d\u00e9fis de taille, notamment la gestion efficace des services IT qui soutiennent les op\u00e9rations commerciales.<\/p>\n<p><a href=\"\/fr\/expertises\/servicenow\/servicenow-itsm\/\" class=\"read_more\">Lire la suite <img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/row.svg\" style=\"width: 16px; height: 16px; margin-left: 4px;\" \/><\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-Servicenow-CSM-Logo-500.svg\" alt=\"\"><\/p>\n<h3>ServiceNow CSM<\/h3>\n<div>\n<p style=\"margin-bottom: 24px;\">Dans un monde o\u00f9 l\u2019exp\u00e9rience client est au centre des strat\u00e9gies d\u2019affaires, le module CSM de ServiceNow se pr\u00e9sente comme une solution incontournable pour les entreprises souhaitant &#8230;<\/p>\n<p><a href=\"\/fr\/expertises\/servicenow\/servicenow-csm\/\" class=\"read_more\">Lire la suite <img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/row.svg\" style=\"width: 16px; height: 16px; margin-left: 4px;\" \/><\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-Servicenow-FSM-Logo-500.svg\" alt=\"\"><\/p>\n<h3>ServiceNow FSM<\/h3>\n<div>\n<p style=\"margin-bottom: 24px;\">Dans le secteur dynamique de la gestion des interventions terrain, l\u2019efficacit\u00e9 et la rapidit\u00e9 sont essentielles. Le module Field Service Management (FSM) de ServiceNow est con\u00e7u pour &#8230;<\/p>\n<p><a href=\"\/fr\/expertises\/servicenow\/servicenow-fsm\/\" class=\"read_more\">Lire la suite <img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/row.svg\" style=\"width: 16px; height: 16px; margin-left: 4px;\" \/><\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-Servicenow-HRSD-Logo-500.svg\" alt=\"\"><\/p>\n<h3>ServiceNow HRSD<\/h3>\n<div>\n<p style=\"margin-bottom: 24px;\">\u00c0 l\u2019\u00e8re du num\u00e9rique, la gestion des ressources humaines n\u00e9cessite des solutions qui peuvent simplifier et automatiser les processus RH pour une meilleure efficacit\u00e9 &#8230;<\/p>\n<p><a href=\"\/fr\/expertises\/servicenow\/servicenow-hrsd\/\" class=\"read_more\">Lire la suite <img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/row.svg\" style=\"width: 16px; height: 16px; margin-left: 4px;\" \/><\/a><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"name\":\"ServiceNow page profonde\",\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"none\",\"css\":\".el-section {\\n\\tmargin-top: 24px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-section .uk-first-column {\\n    \\tpadding-right: 0;\\n    }\\n}\",\"id\":\"dev_app_services\",\"animation\":\"slide-bottom-medium\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\",\"column_gap\":\"large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"css\":\".el-column {\\n\\tpadding-right: 65px;\\n}\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"breadcrumbs\",\"props\":{\"show_home\":true,\"show_current\":true,\"css\":\".el-element {\\n\\tmargin-top: 0;\\n}\\n\\n.el-element .uk-breadcrumb > :nth-child(n+2):not(.uk-first-column)::before {\\n\\t    content: '';\\n    background-image: url(https:\\\/\\\/digicomcorporation.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/arrows-diagrams-arrow@3x.png);\\n    height: 24px;\\n    width: 24px;\\n    background-size: cover;\\n    background-repeat: no-repeat;\\n    margin-bottom: -7px !important;\\n    margin: 0;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\tmargin-top: 32px;\\n    }\\n    \\n    .el-element a,\\n    .el-element span {\\n    \\tfont-size: 12px !important;\\n    }\\n    \\n    .el-element .uk-breadcrumb > :nth-child(n+2):not(.uk-first-column)::before {\\n    \\theight: 18px;\\n    \\twidth: 18px;\\n        margin-bottom: -5px !important;\\n    }\\n}\"},\"modified\":\"2021-08-05T08:19:31.475Z\",\"name\":\"Breadcrumbs Services\"},{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2021\\\/08\\\/rocket@3x-1.png\",\"visibility\":\"hidden-s\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tmargin-top: 96px !important;\\n}\",\"status\":\"disabled\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\",\"content\":\"ServiceNow CSM\",\"css\":\".el-element {\\n\\tmargin-bottom: 16px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 32px;\\n        margin-top: 0;\\n    }\\n}\",\"margin\":\"medium\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h3\",\"content\":\"D\\u00e9couvrez le Module Customer Service Management de ServiceNow : Transformer le Service Client\",\"title_style\":\"h3\",\"margin\":\"remove-vertical\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"Introduction \\u00e0 ServiceNow CSM\",\"title_style\":\"h4\",\"css\":\".el-element {\\n\\tfont-size: 32px;\\n    line-height: 1.25;\\n    color: #ff6e2f;\\n    margin: 48px 0 16px;\\n}\",\"margin_remove_top\":false,\"margin\":\"default\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Dans un monde o\\u00f9 l'exp\\u00e9rience client devient un pilier central des strat\\u00e9gies d'affaires, le module <strong>Customer Service Management (CSM) de ServiceNow<\\\/strong> se pr\\u00e9sente comme une solution incontournable pour les entreprises souhaitant optimiser leur service client. ServiceNow CSM aide \\u00e0 simplifier et automatiser les processus de service client, tout en fournissant une exp\\u00e9rience utilisateur sans faille.<\\\/p>\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    margin-bottom: 40px;\\n}\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"vertical_align\":\"middle\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/12\\\/servicenow-1@2x.webp\",\"image_height\":\"599\",\"text_align\":\"right\",\"visibility\":\"m\"}}]}]}],\"name\":\"Introduction\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"small\",\"id\":\"dqop_services\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-section {\\n    \\tpadding: 0;\\n    }\\n}\",\"animation\":\"slide-bottom-medium\",\"padding_remove_bottom\":true},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\",\"margin_remove_bottom\":false},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"vertical_align\":\"middle\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2024\\\/05\\\/ServiceNow-CSM-UX-UI-Digicom.png\",\"margin_remove_top\":true,\"margin_remove_bottom\":true}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Interface utilisateur personnalis\\u00e9e et intuitive pour stimuler la productivit\\u00e9 et am\\u00e9liorer l'engagement<\\\/p>\",\"text_style\":\"meta\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"D\\u00e9fis du Service Client dans le Secteur Moderne\",\"title_style\":\"h4\",\"css\":\".el-element {\\n\\tmargin-bottom: 32px;\\n    margin-top: 104px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 32px;\\n        margin-top: 0;\\n    }\\n}\",\"margin_remove_top\":true}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Les entreprises d'aujourd'hui font face \\u00e0 des d\\u00e9fis majeurs tels que la gestion des attentes croissantes des clients, la n\\u00e9cessit\\u00e9 d'une r\\u00e9ponse rapide et efficace, et le besoin d'une vue int\\u00e9gr\\u00e9e des interactions client \\u00e0 travers divers canaux. Un service client m\\u00e9diocre peut entra\\u00eener une perte de clients et affecter la r\\u00e9putation de l'entreprise.<\\\/p>\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    margin-bottom: 24px;\\n}\"}}]}]}],\"name\":\"Probl\\u00e9matique\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"small\",\"id\":\"eff_opti_services\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-section {\\n    \\tpadding: 0;\\n    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Or le suivi, la configuration et la gestion d\\u2019un tel volume d\\u2019appareils sont complexes et nous voulions leur fournir des produits de qualit\\u00e9 tout en leur garantissant une exp\\u00e9rience exceptionnelle \\u00bb<\\\/p>\\n<\\\/blockquote>\\n\n\n<p><strong>Andrew Blum<\\\/strong><\\\/p>\\n\n\n<p>Director Service Operations, Client Services chez Thales DIS (Identit\\u00e9 et S\\u00e9curit\\u00e9 Num\\u00e9riques)<\\\/p>\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"secondary\",\"icon_align\":\"left\",\"content\":\"Lire l'article complet\",\"link_title\":\"Lire l'article 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height: 16px; margin-left: 4px;\\\" \\\/><\\\/a><\\\/p>\"}},{\"type\":\"grid_item\",\"props\":{\"title\":\"ServiceNow CSM\",\"image\":\"wp-content\\\/uploads\\\/2024\\\/05\\\/Digicom-Servicenow-CSM-Logo-500.svg\",\"panel_style\":\"card-default\",\"content\":\"\n\n<p style=\\\"margin-bottom: 24px;\\\">Dans un monde o\\u00f9 l\\u2019exp\\u00e9rience client est au centre des strat\\u00e9gies d\\u2019affaires, le module CSM de ServiceNow se pr\\u00e9sente comme une solution incontournable pour les entreprises souhaitant ...<\\\/p>\\n\n\n<p><a href=\\\"\\\/fr\\\/expertises\\\/servicenow\\\/servicenow-csm\\\/\\\" class=\\\"read_more\\\">Lire la suite <img src=\\\"wp-content\\\/uploads\\\/2021\\\/08\\\/row.svg\\\" style=\\\"width: 16px; height: 16px; margin-left: 4px;\\\" \\\/><\\\/a><\\\/p>\"}},{\"type\":\"grid_item\",\"props\":{\"title\":\"ServiceNow FSM\",\"image\":\"wp-content\\\/uploads\\\/2024\\\/05\\\/Digicom-Servicenow-FSM-Logo-500.svg\",\"panel_style\":\"card-default\",\"content\":\"\n\n<p style=\\\"margin-bottom: 24px;\\\">Dans le secteur dynamique de la gestion des interventions terrain, l\\u2019efficacit\\u00e9 et la rapidit\\u00e9 sont essentielles. 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ServiceNow [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":5726,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ServiceNow CSM | Digicom Corporation, IT Consulting &amp; ServiceNow Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow CSM | Digicom Corporation, IT Consulting &amp; ServiceNow Partner\" \/>\n<meta property=\"og:description\" content=\"ServiceNow CSM D\u00e9couvrez le Module Customer Service Management de ServiceNow : Transformer le Service Client Introduction \u00e0 ServiceNow CSM Dans un monde o\u00f9 l&#8217;exp\u00e9rience client devient un pilier central des strat\u00e9gies d&#8217;affaires, le module Customer Service Management (CSM) de ServiceNow se pr\u00e9sente comme une solution incontournable pour les entreprises souhaitant optimiser leur service client. 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