{"id":8768,"date":"2024-05-10T13:12:49","date_gmt":"2024-05-10T13:12:49","guid":{"rendered":"https:\/\/digicomcorporation.com\/?page_id=8768"},"modified":"2025-02-10T13:21:06","modified_gmt":"2025-02-10T13:21:06","slug":"servicenow-itsm","status":"publish","type":"page","link":"https:\/\/digicomcorporation.com\/fr\/expertises\/servicenow\/servicenow-itsm\/","title":{"rendered":"ServiceNow ITSM"},"content":{"rendered":"<h1>ServiceNow ITSM<\/h1>\n<h3>Gestion IT Simplifi\u00e9e avec ServiceNow ITSM : Pourquoi les DSI devraient s\u2019y int\u00e9resser ?<\/h3>\n<h2>Introduction \u00e0 ServiceNow ITSM<\/h2>\n<div>\n<p>Dans l&#8217;environnement IT dynamique d&#8217;aujourd&#8217;hui, les Directeurs des Syst\u00e8mes d&#8217;Information (DSI) sont confront\u00e9s \u00e0 des d\u00e9fis de taille, notamment la gestion efficace des services IT qui soutiennent les op\u00e9rations commerciales. Bas\u00e9e sur le <a href=\"https:\/\/digicomcorporation.com\/fr\/actualites\/itil\/les-7-principes-directeurs-ditil-v4\/\">Framework ITIL<\/a>, ServiceNow ITSM (IT Service Management) est une solution int\u00e9gr\u00e9e con\u00e7ue pour rationaliser et automatiser les t\u00e2ches IT, favorisant une r\u00e9solution rapide des probl\u00e8mes et une gestion proactive des services IT.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/12\/servicenow-1@2x.webp\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/im-feature-3.sm_.avif\" alt=\"\"><\/p>\n<div>\n<p>Informations sur les incidents optimis\u00e9es par l\u2019IA<\/p>\n<\/div>\n<h2>Probl\u00e9matiques Communes en Gestion des Services IT<\/h2>\n<div>\n<p><span style=\"font-weight: 400;\">Les DSI sont souvent submerg\u00e9s par des processus inefficaces qui entra\u00eenent des retards et des co\u00fbts suppl\u00e9mentaires. Ces probl\u00e8mes incluent la gestion manuelle des incidents, la coordination des changements IT sans les outils ad\u00e9quats, et une communication d\u00e9ficiente entre les \u00e9quipes.<\/span><\/p>\n<\/div>\n<h2>Amplification des D\u00e9fis IT<\/h2>\n<div>\n<p>Avec l&#8217;augmentation de la d\u00e9pendance aux technologies, ces probl\u00e9matiques peuvent se transformer en obstacles majeurs, augmentant les risques et les co\u00fbts, tout en r\u00e9duisant la capacit\u00e9 de l&#8217;entreprise \u00e0 r\u00e9pondre aux besoins changeants du march\u00e9.<\/p>\n<\/div>\n<h2>Exploration des Fonctionnalit\u00e9s Cl\u00e9s de ServiceNow ITSM<\/h2>\n<div>\n<p>ServiceNow ITSM apporte une solution compl\u00e8te \u00e0 travers plusieurs fonctionnalit\u00e9s avanc\u00e9es :<\/p>\n<ul>\n<li>\n<p><strong>Gestion des Incidents<\/strong> : Automatisez la classification, l&#8217;assignation et l&#8217;escalade des incidents pour r\u00e9duire les temps d&#8217;arr\u00eat. Par exemple, un incident critique peut \u00eatre automatiquement escalad\u00e9 et assign\u00e9 au technicien disponible le plus qualifi\u00e9, acc\u00e9l\u00e9rant ainsi la r\u00e9solution. <a href=\"https:\/\/www.servicenow.com\/fr\/standard\/resource-center\/solution-brief\/sb-itsm.html\">Fiche technique ITSM ServiceNow<\/a><\/p>\n<\/li>\n<li>\n<p><strong>Gestion des Probl\u00e8mes<\/strong> : Identifiez et analysez les causes profondes des incidents r\u00e9currents pour pr\u00e9venir leur r\u00e9apparition. Cela inclut des outils d&#8217;analyse et de diagnostic int\u00e9gr\u00e9s pour faciliter la prise de d\u00e9cisions.<\/p>\n<\/li>\n<li>\n<p><strong>Gestion des Changements<\/strong> : Planifiez, \u00e9valuez et impl\u00e9mentez des changements IT avec moins de risques. ServiceNow permet d&#8217;int\u00e9grer des calendriers de changements qui assurent que toutes les modifications sont faites sans perturber les op\u00e9rations existantes.<\/p>\n<\/li>\n<li>\n<p><strong>Catalogue de Services<\/strong> : Offrez aux utilisateurs un portail unique pour demander et suivre des services IT, simplifiant le processus de demande et am\u00e9liorant l&#8217;exp\u00e9rience utilisateur.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/im-feature-1.sm_.avif\" alt=\"\"><\/p>\n<div>\n<p>La Gestion des incidents majeurs avec l&#8217;application mobile native<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/logo-vectoriel-loxam.jpg\" alt=\"\"><\/p>\n<ul>\n<li>\n<div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\">\n<h2 data-com-title=\"1\">1<\/h2>\n<\/div>\n<div class=\"component-sb-descriptor\">\n<p class=\"medium-body-copy\" data-com-title=\"Portail pour huit pays\">Portail pour huit pays<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\"><\/div>\n<\/div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\">\n<h2 data-com-title=\"72\">72<\/h2>\n<\/div>\n<div class=\"component-sb-descriptor\">\n<p class=\"medium-body-copy\" data-com-title=\"Des heures pour terminer un processus qui prenait autrefois des semaines\">Heures pour terminer un processus qui prenait autrefois des semaines<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\"><\/div>\n<\/div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\">\n<h2 data-com-title=\"300%\">300%<\/h2>\n<\/div>\n<div class=\"component-sb-descriptor\">\n<p class=\"medium-body-copy\" data-com-title=\"Diminution du budget de d\u00e9veloppement d'applications\">Diminution du budget de d\u00e9veloppement d&#8217;applications<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<div>\n<blockquote>\n<p class=\"uk-h4 uk-scrollspy-inview\">\u00ab La plateforme ServiceNow offre une exp\u00e9rience num\u00e9rique simplifi\u00e9e aux employ\u00e9s. Elle r\u00e9pond \u00e0 toutes les attentes des services RH et nous aide \u00e0 simplifier nos process. \u00bb<\/p>\n<\/blockquote>\n<p><strong>J\u00e9r\u00f4me Barsanti<\/strong><\/p>\n<p>Directeur du support utilisateurs<\/p>\n<p>Loxam<\/p>\n<\/div>\n<div>\n<p>    <iframe src='\/\/players.brightcove.net\/5703385908001\/default_default\/index.html?videoId=6347987956112' allowfullscreen frameborder=0><\/iframe>\n<\/div>\n<p>\n    <a href=\"https:\/\/www.servicenow.com\/fr\/customers\/loxam.html\">Lire l&#8217;article complet<\/a>\n<\/p>\n<h2>T\u00e9l\u00e9charger les eBooks pour en savoir plus sur ServiceNow ITSM<\/h2>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-ITSM-Histoire-de-remplacement-image.png\" alt=\"\"><\/p>\n<h3>Remplacement de syst\u00e8me<\/h3>\n<div>\n<p>Comment 5 entreprises ont consolid\u00e9 l\u2019ITSM pour r\u00e9duire les co\u00fbts<\/p>\n<\/div>\n<p><a href=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-ITSM-Histoire-de-remplacement.pdf\">T\u00e9l\u00e9charger<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-Partner-Bonnes-pratiques-Services-IT.png\" alt=\"\"><\/p>\n<h3>Bonnes pratiques des Services IT<\/h3>\n<div>\n<p>5 bonnes pratiques pour des services IT \u00e0 distance, r\u00e9silients et fiables<\/p>\n<\/div>\n<p><a href=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-Partner-Bonnes-pratiques-Services-IT.pdf\">T\u00e9l\u00e9charger<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-Partner-Avenir-IT-se-joue-maintenant-image.png\" alt=\"\"><\/p>\n<h3>L\u2019avenir de l\u2019IT se joue maintenant<\/h3>\n<div>\n<p>Conseils et \u00e9clairages autour de la transformation digitale (Anglais)<\/p>\n<\/div>\n<p><a href=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-Partner-Avenir-IT-se-joue-maintenant.pdf\">T\u00e9l\u00e9charger<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-Partner-The-future-of-IT-is-now-image.png\" alt=\"\"><\/p>\n<h3>Profiter des possibilit\u00e9s du cloud<\/h3>\n<div>\n<p>7 \u00e9tapes pour renoncer \u00e0 vos outils ITSM obsol\u00e8tes et profiter des possibilit\u00e9s infinies du cloud (Anglais)<\/p>\n<\/div>\n<p><a href=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-Partner-The-future-of-IT-is-now.pdf\">T\u00e9l\u00e9charger<\/a><\/p>\n<\/li>\n<\/ul>\n<h2>Conclusion<\/h2>\n<div>\n<p>Avec ServiceNow ITSM, les DSI peuvent non seulement r\u00e9pondre plus efficacement aux besoins imm\u00e9diats, mais aussi adopter une approche proactive pour pr\u00e9venir les probl\u00e8mes futurs et am\u00e9liorer continuellement les services IT. C&#8217;est une plateforme essentielle pour toute organisation qui cherche \u00e0 optimiser ses op\u00e9rations IT et \u00e0 renforcer sa comp\u00e9titivit\u00e9 sur le march\u00e9.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/04\/Digicom-IA-ServiceNow-banner-3.png\" alt=\"Digicom Partner ServiceNow\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/10\/Digicom-ServiceNow-Partner-Consulting-Implementation-350.png\" alt=\"Digicom Partner ServiceNow\"><\/p>\n<h2>Un projet ITSM ?<\/h2>\n<div>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8811-o1\" lang=\"fr-FR\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/8768#wpcf7-f8811-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"8811\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.8\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8811-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"uk-grid uk-grid-small\">\n\t<div class=\"uk-margin uk-width-1-1\" style=\"margin-top: 8px !important;\">\n\t\t<p><label class=\"uk-form-label\">Nom*<\/label>\n\t\t<\/p>\n\t\t<div class=\"uk-form-controls\" style=\"margin-top:8px;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required uk-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Votre nom\" value=\"\" type=\"text\" name=\"Nom\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"uk-margin uk-width-1-1\" style=\"margin-top: 8px !important;\">\n\t\t<p><label class=\"uk-form-label\">Email*<\/label>\n\t\t<\/p>\n\t\t<div class=\"uk-form-controls\" style=\"margin-top:8px;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email uk-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Votre\n                    email\" value=\"\" type=\"email\" name=\"Email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"uk-margin uk-width-1-1\" style=\"margin-top: 8px !important;\">\n\t\t<p><label class=\"uk-form-label\">T\u00e9l\u00e9phone<\/label>\n\t\t<\/p>\n\t\t<div class=\"uk-form-controls\" style=\"margin-top:8px;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Telephone\"><input size=\"40\" maxlength=\"10\" minlength=\"10\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel uk-input\" aria-invalid=\"false\" placeholder=\"T\u00e9l\u00e9phone\" value=\"\" type=\"tel\" name=\"Telephone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"uk-margin uk-width-1-1\" style=\"margin-top: 8px !important;\">\n\t\t<p><label class=\"uk-form-label\">Demande*<\/label>\n\t\t<\/p>\n\t\t<div class=\"uk-form-controls textareaContact\" style=\"margin-top:8px;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Demande\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"Demande\">Votre demande<\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"uk-width-1-2@s rdv_submit\" style=\"margin-top: 8px;\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner uk-button uk-button-default uk-button-large\" type=\"submit\" value=\"Envoyer\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><script>\n document.addEventListener('wpcf7mailsent', function (event) {\n location = '\/remerciements';\n }, false);\n <\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<h2>Notre offre<\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/icon-building-trans@3x.png\" alt=\"\"><\/p>\n<h4>En R\u00e9gie<\/h4>\n<hr>\n<div>\n<p><span>Accueillez un expert en interne dans votre organisation, profitez d\u2019une\u00a0<\/span><strong>disponibilit\u00e9<\/strong><span>\u00a0imm\u00e9diate pour un maximum de\u00a0<\/span><strong>fluidit\u00e9<\/strong><span>\u00a0et d\u2019<\/span><strong>int\u00e9gration \u00e0 vos \u00e9quipes<\/strong><span>.<\/span><\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/icon-equalizer-trans@3x.png\" alt=\"\"><\/p>\n<h4>Au forfait<\/h4>\n<hr>\n<div>\n<p><span>Faites appel aux experts Digicom disponibles \u00e0 plein temps depuis nos bureaux en r\u00e9gion ou \u00e0 l\u2019international. B\u00e9n\u00e9ficiez du\u00a0<\/span><strong>meilleur rapport efficacit\u00e9\/prix !<\/strong><\/p>\n<\/div>\n<h2>D&#8217;autres articles<br class=\"only_phone\"> sur le sujet<\/h2>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-Servicenow-ITSM-Logo-500-1.svg\" alt=\"\"><\/p>\n<h3>ServiceNow ITSM<\/h3>\n<div>\n<p style=\"margin-bottom: 24px;\">Dans l\u2019environnement IT dynamique d\u2019aujourd\u2019hui, les DSI sont confront\u00e9s \u00e0 des d\u00e9fis de taille, notamment la gestion efficace des services IT qui soutiennent les op\u00e9rations commerciales.<\/p>\n<p><a href=\"\/fr\/expertises\/servicenow\/servicenow-itsm\/\" class=\"read_more\">Lire la suite <img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/row.svg\" style=\"width: 16px; height: 16px; margin-left: 4px;\" \/><\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-Servicenow-CSM-Logo-500.svg\" alt=\"\"><\/p>\n<h3>ServiceNow CSM<\/h3>\n<div>\n<p style=\"margin-bottom: 24px;\">Dans un monde o\u00f9 l\u2019exp\u00e9rience client est au centre des strat\u00e9gies d\u2019affaires, le module CSM de ServiceNow se pr\u00e9sente comme une solution incontournable pour les entreprises souhaitant &#8230;<\/p>\n<p><a href=\"\/fr\/expertises\/servicenow\/servicenow-csm\/\" class=\"read_more\">Lire la suite <img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/row.svg\" style=\"width: 16px; height: 16px; margin-left: 4px;\" \/><\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-Servicenow-FSM-Logo-500.svg\" alt=\"\"><\/p>\n<h3>ServiceNow FSM<\/h3>\n<div>\n<p style=\"margin-bottom: 24px;\">Dans le secteur dynamique de la gestion des interventions terrain, l\u2019efficacit\u00e9 et la rapidit\u00e9 sont essentielles. Le module Field Service Management (FSM) de ServiceNow est con\u00e7u pour &#8230;<\/p>\n<p><a href=\"\/fr\/expertises\/servicenow\/servicenow-fsm\/\" class=\"read_more\">Lire la suite <img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/row.svg\" style=\"width: 16px; height: 16px; margin-left: 4px;\" \/><\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-Servicenow-HRSD-Logo-500.svg\" alt=\"\"><\/p>\n<h3>ServiceNow HRSD<\/h3>\n<div>\n<p style=\"margin-bottom: 24px;\">\u00c0 l\u2019\u00e8re du num\u00e9rique, la gestion des ressources humaines n\u00e9cessite des solutions qui peuvent simplifier et automatiser les processus RH pour une meilleure efficacit\u00e9 &#8230;<\/p>\n<p><a href=\"\/fr\/expertises\/servicenow\/servicenow-hrsd\/\" class=\"read_more\">Lire la suite <img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/row.svg\" style=\"width: 16px; height: 16px; margin-left: 4px;\" \/><\/a><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"name\":\"Template page niveau 1\",\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"none\",\"css\":\".el-section {\\n\\tmargin-top: 24px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-section .uk-first-column {\\n    \\tpadding-right: 0;\\n    }\\n}\",\"id\":\"dev_app_services\",\"animation\":\"slide-bottom-medium\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\",\"column_gap\":\"large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"css\":\".el-column {\\n\\tpadding-right: 65px;\\n}\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"breadcrumbs\",\"props\":{\"show_home\":true,\"show_current\":true,\"css\":\".el-element {\\n\\tmargin-top: 0;\\n}\\n\\n.el-element .uk-breadcrumb > :nth-child(n+2):not(.uk-first-column)::before {\\n\\t    content: '';\\n    background-image: url(https:\\\/\\\/digicomcorporation.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/arrows-diagrams-arrow@3x.png);\\n    height: 24px;\\n    width: 24px;\\n    background-size: cover;\\n    background-repeat: no-repeat;\\n    margin-bottom: -7px !important;\\n    margin: 0;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\tmargin-top: 32px;\\n    }\\n    \\n    .el-element a,\\n    .el-element span {\\n    \\tfont-size: 12px !important;\\n    }\\n    \\n    .el-element .uk-breadcrumb > :nth-child(n+2):not(.uk-first-column)::before {\\n    \\theight: 18px;\\n    \\twidth: 18px;\\n        margin-bottom: -5px !important;\\n    }\\n}\"},\"modified\":\"2021-08-05T08:19:31.475Z\",\"name\":\"Breadcrumbs Services\"},{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2021\\\/08\\\/rocket@3x-1.png\",\"visibility\":\"hidden-s\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tmargin-top: 96px !important;\\n}\",\"status\":\"disabled\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\",\"content\":\"ServiceNow ITSM\",\"css\":\".el-element {\\n\\tmargin-bottom: 16px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 32px;\\n        margin-top: 0;\\n    }\\n}\",\"margin\":\"medium\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h3\",\"content\":\"Gestion IT Simplifi\\u00e9e avec ServiceNow ITSM : Pourquoi les DSI devraient s\\u2019y int\\u00e9resser ?\",\"title_style\":\"h3\",\"margin\":\"remove-vertical\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"Introduction \\u00e0 ServiceNow ITSM\",\"title_style\":\"h4\",\"css\":\".el-element {\\n\\tfont-size: 32px;\\n    line-height: 1.25;\\n    color: #ff6e2f;\\n    margin: 48px 0 16px;\\n}\",\"margin_remove_top\":false,\"margin\":\"default\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Dans l'environnement IT dynamique d'aujourd'hui, les Directeurs des Syst\\u00e8mes d'Information (DSI) sont confront\\u00e9s \\u00e0 des d\\u00e9fis de taille, notamment la gestion efficace des services IT qui soutiennent les op\\u00e9rations commerciales. Bas\\u00e9e sur le <a href=\\\"https:\\\/\\\/digicomcorporation.com\\\/fr\\\/actualites\\\/itil\\\/les-7-principes-directeurs-ditil-v4\\\/\\\">Framework ITIL<\\\/a>, ServiceNow ITSM (IT Service Management) est une solution int\\u00e9gr\\u00e9e con\\u00e7ue pour rationaliser et automatiser les t\\u00e2ches IT, favorisant une r\\u00e9solution rapide des probl\\u00e8mes et une gestion proactive des services IT.<\\\/p>\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    margin-bottom: 40px;\\n}\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"vertical_align\":\"middle\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/12\\\/servicenow-1@2x.webp\",\"image_height\":\"599\",\"text_align\":\"right\",\"visibility\":\"m\"}}]}]}],\"name\":\"Introduction\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"small\",\"id\":\"dqop_services\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-section {\\n    \\tpadding: 0;\\n    }\\n}\",\"animation\":\"slide-bottom-medium\",\"padding_remove_bottom\":true},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\",\"margin_remove_bottom\":false},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"vertical_align\":\"middle\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2024\\\/05\\\/im-feature-3.sm_.avif\",\"image_height\":\"593\"},\"name\":\"\"},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Informations sur les incidents optimis\\u00e9es par l\\u2019IA<\\\/p>\",\"text_style\":\"meta\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"Probl\\u00e9matiques Communes en Gestion des Services IT\",\"title_style\":\"h4\",\"css\":\".el-element {\\n\\tmargin-bottom: 32px;\\n    margin-top: 104px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 32px;\\n        margin-top: 0;\\n    }\\n}\",\"margin_remove_top\":true}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Les DSI sont souvent submerg\\u00e9s par des processus inefficaces qui entra\\u00eenent des retards et des co\\u00fbts suppl\\u00e9mentaires. Ces probl\\u00e8mes incluent la gestion manuelle des incidents, la coordination des changements IT sans les outils ad\\u00e9quats, et une communication d\\u00e9ficiente entre les \\u00e9quipes.<\\\/span><\\\/p>\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    margin-bottom: 24px;\\n}\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"Amplification des D\\u00e9fis IT\",\"title_style\":\"h4\",\"css\":\".el-element {\\n\\tmargin-bottom: 32px;\\n    margin-top: 104px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 32px;\\n        margin-top: 0;\\n    }\\n}\",\"margin_remove_top\":true}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Avec l'augmentation de la d\\u00e9pendance aux technologies, ces probl\\u00e9matiques peuvent se transformer en obstacles majeurs, augmentant les risques et les co\\u00fbts, tout en r\\u00e9duisant la capacit\\u00e9 de l'entreprise \\u00e0 r\\u00e9pondre aux besoins changeants du march\\u00e9.<\\\/p>\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    margin-bottom: 24px;\\n}\"}}]}]}],\"name\":\"Probl\\u00e9matique\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"small\",\"id\":\"eff_opti_services\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-section {\\n    \\tpadding: 0;\\n    }\\n}\",\"animation\":\"slide-bottom-medium\",\"padding_remove_top\":false},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\",\"width\":\"default\",\"margin_remove_top\":false},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"Exploration des Fonctionnalit\\u00e9s Cl\\u00e9s de ServiceNow ITSM\",\"title_style\":\"h4\",\"css\":\".el-element {\\n\\tmargin-bottom: 32px;\\n    margin-top: 104px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 32px;\\n        margin-top: 0;\\n    }\\n}\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>ServiceNow ITSM apporte une solution compl\\u00e8te \\u00e0 travers plusieurs fonctionnalit\\u00e9s avanc\\u00e9es :<\\\/p>\\n\n\n<ul>\\n\n\n<li>\\n\n\n<p><strong>Gestion des Incidents<\\\/strong> : Automatisez la classification, l'assignation et l'escalade des incidents pour r\\u00e9duire les temps d'arr\\u00eat. 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Elle r\\u00e9pond \\u00e0 toutes les attentes des services RH et nous aide \\u00e0 simplifier nos process. \\u00bb<\\\/p>\\n<\\\/blockquote>\\n\n\n<p><strong>J\\u00e9r\\u00f4me Barsanti<\\\/strong><\\\/p>\\n\n\n<p>Directeur du support utilisateurs<\\\/p>\\n\n\n<p>Loxam<\\\/p>\"}},{\"type\":\"html\",\"props\":{\"content\":\"<iframe src='\\\/\\\/players.brightcove.net\\\/5703385908001\\\/default_default\\\/index.html?videoId=6347987956112' allowfullscreen frameborder=0><\\\/iframe>\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"secondary\",\"icon_align\":\"left\",\"content\":\"Lire l'article complet\",\"link_title\":\"Lire l'article 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Introduction \u00e0 ServiceNow ITSM Dans l&#8217;environnement IT dynamique d&#8217;aujourd&#8217;hui, les Directeurs des Syst\u00e8mes d&#8217;Information (DSI) sont confront\u00e9s \u00e0 des d\u00e9fis de taille, notamment la gestion efficace des services IT qui soutiennent les op\u00e9rations commerciales. 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