{"id":9141,"date":"2024-06-28T12:23:34","date_gmt":"2024-06-28T12:23:34","guid":{"rendered":"https:\/\/digicomcorporation.com\/?post_type=jobpost&#038;p=9141"},"modified":"2024-06-28T12:30:47","modified_gmt":"2024-06-28T12:30:47","slug":"expert-technique-servicenow-itsm-paris","status":"publish","type":"jobpost","link":"https:\/\/digicomcorporation.com\/fr\/carriere\/offres-emploi\/expert-technique-servicenow-itsm-paris\/","title":{"rendered":"Expert technique ServiceNow ITSM, Paris"},"content":{"rendered":"\n<p>Nous recherchons un <strong>expert technique ServiceNow<\/strong> pour jouer un r\u00f4le essentiel aupr\u00e8s de l&#8217;un de nos clients de renom, membre du CAC 40. Le poste exige une expertise approfondie du<strong> module ITSM de ServiceNow<\/strong> ainsi qu&#8217;une <strong>exp\u00e9rience substantielle d&#8217;au moins 4 ans <\/strong>sur la plateforme. Le candidat s\u00e9lectionn\u00e9, en tant que principal <strong>r\u00e9f\u00e9rent technique<\/strong>, rejoindra une \u00e9quipe cliente o\u00f9 autonomie et comp\u00e9tence pr\u00e9dominent dans un cadre professionnel exigeant.<\/p>\n\n\n\n<p>\ud83d\udccdParis (4 jours sur site)<\/p>\n\n\n\n<p>\ud83d\udcc6 D\u00e9marrage : Juillet 2024&nbsp;&nbsp;<\/p>\n\n\n\n<p>\ud83d\udcb0Contrat de travail : <strong>CDI 55.000 \u00e0 70.000 \u20ac<\/strong> selon profil<\/p>\n\n\n\n<p>\ud83d\udde3\ufe0fFran\u00e7ais et Anglais (lu, \u00e9crit et parl\u00e9)<\/p>\n\n\n\n<p>\ud83c\udf93 ServiceNow&nbsp;&nbsp;<\/p>\n\n\n\n<ul>\n<li>Minimum <strong>4 ann\u00e9es<\/strong> d&#8217;exp\u00e9rience sur ServiceNow&nbsp;<\/li>\n\n\n\n<li>Modules : <strong>ITSM<\/strong> (appr\u00e9ci\u00e9 : CSM, HRSD)<\/li>\n\n\n\n<li>Certification Obligatoire : <strong>ServiceNow CSA&nbsp;<\/strong><\/li>\n\n\n\n<li>Certifications appr\u00e9ci\u00e9es : ITIL v3 ou v4, ServiceNow CAD et CIS ITSM.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Missions<\/strong><\/p>\n\n\n\n<ul>\n<li>Administrer et param\u00e9trer de mani\u00e8re autonome la plateforme ServiceNow.<\/li>\n\n\n\n<li>G\u00e9rer les incidents et les demandes d&#8217;\u00e9volution, y compris les investigations, le scripting, la configuration et la livraison.<\/li>\n\n\n\n<li>Prendre en charge les demandes d&#8217;\u00e9volution en recueillant les besoins, en estimant l&#8217;effort requis, en d\u00e9finissant des solutions techniques et fonctionnelles, et en assurant leur mise en \u0153uvre.<\/li>\n\n\n\n<li>Recommander des solutions techniques en tenant compte des besoins fonctionnels et des meilleures pratiques ITIL.<\/li>\n\n\n\n<li>Fournir des conseils aux clients sur les opportunit\u00e9s technologiques offertes par ServiceNow.<\/li>\n\n\n\n<li>Participer aux op\u00e9rations de d\u00e9ploiement et aux mises \u00e0 niveau de la solution.<\/li>\n<\/ul>\n\n\n\n<p><strong>Profil<\/strong><\/p>\n\n\n\n<ul>\n<li>Connaissances avanc\u00e9es de la plateforme ServiceNow.<\/li>\n\n\n\n<li>Bonne communication. Capacit\u00e9 d&#8217;organisation et de planification<\/li>\n\n\n\n<li>Sens du service, bienveillance, \u00e9coute, rigueur et facult\u00e9 d\u2019adaptation<\/li>\n\n\n\n<li>Dynamisme, proactivit\u00e9 et capacit\u00e9 \u00e0 apporter des solutions<\/li>\n\n\n\n<li>Capacit\u00e9 \u00e0 travailler en \u00e9quipe<\/li>\n\n\n\n<li>Connaissance des bonnes pratiques ITIL (certification ITIL v3 ou v4).<\/li>\n\n\n\n<li>Comp\u00e9tences en investigation et capacit\u00e9 \u00e0 estimer des solutions appropri\u00e9es.<\/li>\n\n\n\n<li>Capacit\u00e9 \u00e0 comprendre rapidement les probl\u00e8mes et \u00e0 communiquer efficacement.<\/li>\n\n\n\n<li>Motivation \u00e0 faire progresser les projets et \u00e0 estimer avec pr\u00e9cision leurs enjeux.<\/li>\n\n\n\n<li>Capacit\u00e9 \u00e0 comprendre les besoins des entreprises et les aspects techniques.<\/li>\n\n\n\n<li>Une exp\u00e9rience de travail dans un contexte international serait un plus<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/digicomcorporation.com\/postes\/Digiom-recherche-Expert-technique-ServiceNow-ITSM-Paris.pdf\">Voir la fiche de poste compl\u00e8te<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Nous recherchons un expert technique ServiceNow pour jouer un r\u00f4le essentiel aupr\u00e8s de l&#8217;un de nos clients de renom, membre du CAC 40. Le poste exige une expertise approfondie du module ITSM de ServiceNow ainsi qu&#8217;une exp\u00e9rience substantielle d&#8217;au moins 4 ans sur la plateforme. Le candidat s\u00e9lectionn\u00e9, en tant que principal r\u00e9f\u00e9rent technique, rejoindra [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[],"jobpost_job_type":[],"jobpost_location":[],"jobpost_tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Expert technique ServiceNow ITSM, Paris | Digicom Corporation, IT Consulting &amp; ServiceNow Partner<\/title>\n<meta name=\"description\" content=\"Nous recherchons un expert technique ServiceNow pour jouer un r\u00f4le essentiel aupr\u00e8s de l&#039;un de nos clients de renom, membre du CAC 40. Le poste exige une expertise approfondie du module ITSM de ServiceNow ainsi qu&#039;une exp\u00e9rience substantielle d&#039;au moins 4 ans sur la plateforme. Le candidat s\u00e9lectionn\u00e9, en tant que principal r\u00e9f\u00e9rent technique, rejoindra une \u00e9quipe cliente o\u00f9 autonomie et comp\u00e9tence pr\u00e9dominent dans un cadre professionnel exigeant.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Expert technique ServiceNow ITSM, Paris | Digicom Corporation, IT Consulting &amp; ServiceNow Partner\" \/>\n<meta property=\"og:description\" content=\"Nous recherchons un expert technique ServiceNow pour jouer un r\u00f4le essentiel aupr\u00e8s de l&#039;un de nos clients de renom, membre du CAC 40. Le poste exige une expertise approfondie du module ITSM de ServiceNow ainsi qu&#039;une exp\u00e9rience substantielle d&#039;au moins 4 ans sur la plateforme. Le candidat s\u00e9lectionn\u00e9, en tant que principal r\u00e9f\u00e9rent technique, rejoindra une \u00e9quipe cliente o\u00f9 autonomie et comp\u00e9tence pr\u00e9dominent dans un cadre professionnel exigeant.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/digicomcorporation.com\/fr\/actualites\/evenements\/petit-dejeuner-conference-ia-data-quality-experience-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Digicom Corporation, IT Consulting &amp; ServiceNow Partner\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-28T12:30:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Expert technique ServiceNow ITSM, Paris | Digicom Corporation, IT Consulting &amp; ServiceNow Partner","description":"Nous recherchons un expert technique ServiceNow pour jouer un r\u00f4le essentiel aupr\u00e8s de l'un de nos clients de renom, membre du CAC 40. 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