{"id":9407,"date":"2025-02-10T12:39:08","date_gmt":"2025-02-10T12:39:08","guid":{"rendered":"https:\/\/digicomcorporation.com\/?page_id=9407"},"modified":"2025-02-10T14:06:10","modified_gmt":"2025-02-10T14:06:10","slug":"servicenow-csm","status":"publish","type":"page","link":"https:\/\/digicomcorporation.com\/en\/expertises\/servicenow\/servicenow-csm\/","title":{"rendered":"ServiceNow CSM"},"content":{"rendered":"<h1>ServiceNow CSM<\/h1>\n<h3>Discover ServiceNow&#8217;s Customer Service Management module: transforming customer service<\/h3>\n<h2>Introduction to ServiceNow CSM<\/h2>\n<div>\n<p>In a world where customer experience is becoming a central pillar of business strategies, the <strong>ServiceNow Customer Service Management (CSM) module<\/strong> stands as an essential solution for businesses looking to optimize their customer service. ServiceNow CSM helps simplify and automate customer service processes, while providing a seamless user experience.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/12\/servicenow-1@2x.webp\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/ServiceNow-CSM-UX-UI-Digicom.png\" alt=\"\"><\/p>\n<div>\n<p>Customizable and intuitive user interface to boost productivity and enhance engagement<\/p>\n<\/div>\n<h2>Customer service challenges in the modern industry<\/h2>\n<div>\n<p>Today&#8217;s businesses face major challenges such as managing increasing customer expectations, the need for fast and efficient responses, and the requirement for an integrated view of customer interactions across various channels. Poor customer service can lead to customer loss and damage the company&#8217;s reputation.<\/p>\n<\/div>\n<h2>Why choose ServiceNow CSM ?<\/h2>\n<div>\n<p><span style=\"font-weight: 400;\">ServiceNow CSM provides advanced tools to address these challenges with key features that include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Multichannel Interaction Management<\/b><span style=\"font-weight: 400;\">: Easily integrate and manage communications across emails, phone calls, live chats, and social media within a single interface.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Service Workflow Automation<\/b><span style=\"font-weight: 400;\">: Automate service processes to accelerate the resolution of customer inquiries, reduce human errors, and enhance customer satisfaction.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Advanced Analytics and Reporting<\/b><span>: Use real-time data to gain in-depth insights into customer service performance, identify trends, and improve service strategies.<\/span><\/li>\n<\/ul>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Servicenow-CSM-Digicom-dashboard.png\" alt=\"\"><\/p>\n<div>\n<p>ServiceNow CSM Dashboards &#038; Reportings<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Thales-logo-ServiceNow-CSM-Digicom.png\" alt=\"\"><\/p>\n<ul>\n<li>\n<div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\">\n<h2 data-com-title=\"1\">+70<\/h2>\n<\/div>\n<div class=\"component-sb-descriptor\">\n<p class=\"medium-body-copy\" data-com-title=\"Portail pour huit pays\">World-Class NPS Score<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\"><\/div>\n<\/div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\">\n<h2 data-com-title=\"72\">95%<\/h2>\n<\/div>\n<div class=\"component-sb-descriptor\">\n<p class=\"medium-body-copy\" data-com-title=\"Des heures pour terminer un processus qui prenait autrefois des semaines\">of incoming requests through ServiceNow, compared to around 60% in 2020<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\"><\/div>\n<\/div>\n<div class=\"component-sb-item\">\n<div class=\"component-sb-stat\">\n<h2 data-com-title=\"300%\">90 %<\/h2>\n<\/div>\n<div class=\"component-sb-descriptor\">\n<p class=\"medium-body-copy\" data-com-title=\"Diminution du budget de d\u00e9veloppement d'applications\">of case information collected on the first contact<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<h2>ServiceNow CSM use case<\/h2>\n<div>\n<blockquote>\n<p class=\"uk-h4 uk-scrollspy-inview\">\u00ab It may happen that a customer orders 1,000 security tokens, for example. However, tracking, configuring, and managing such a large volume of devices is complex, and we wanted to provide them with high-quality products while ensuring an exceptional experience. \u00bb<\/p>\n<\/blockquote>\n<p><strong>Andrew Blum<\/strong><\/p>\n<p>Director of Service Operations, Client Services at Thales DIS (Digital Identity and Security)<\/p>\n<\/div>\n<p>\n    <a href=\"https:\/\/www.servicenow.com\/customers\/thales.html?state=seamless\">Read complet article<\/a>\n<\/p>\n<h2>Download the eBooks to learn more about ServiceNow CSM<\/h2>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-CSM-Partner-ameliorer-xp-client.png\" alt=\"\"><\/p>\n<h3>Transforming Customer Experience<\/h3>\n<div>\n<p>Three ways to improve customer experience while reducing costs.<\/p>\n<\/div>\n<p><a href=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-CSM-Partner-ameliorer-xp-client.pdf\">Download<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-CSM-Partner-increase-revenue.png\" alt=\"\"><\/p>\n<h3>Optimize and Increase Revenue<\/h3>\n<div>\n<p>Three ways to optimize the lead-to-cash cycle and increase revenue<\/p>\n<\/div>\n<p><a href=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-CSM-Partner-increase-revenue.pdf\">Download<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-CSM-Partner-automatiser-gestion-services.png\" alt=\"\"><\/p>\n<h3>Automate and Optimize Service Management<\/h3>\n<div>\n<p>Three ways to automate and optimize on-site service management<\/p>\n<\/div>\n<p><a href=\"\/wp-content\/uploads\/2024\/05\/Digicom-ServiceNow-CSM-Partner-automatiser-gestion-services-2.pdf\">Download<\/a><\/p>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/04\/Digicom-IA-ServiceNow-banner-3.png\" alt=\"Digicom Partner ServiceNow\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/10\/Digicom-ServiceNow-Partner-Consulting-Implementation-350.png\" alt=\"Digicom Partner ServiceNow\"><\/p>\n<h2>Any CMS ServiceNow project ?<\/h2>\n<div>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8811-o1\" lang=\"fr-FR\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/9407#wpcf7-f8811-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"8811\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.8\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8811-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"uk-grid uk-grid-small\">\n\t<div class=\"uk-margin uk-width-1-1\" style=\"margin-top: 8px !important;\">\n\t\t<p><label class=\"uk-form-label\">Nom*<\/label>\n\t\t<\/p>\n\t\t<div class=\"uk-form-controls\" style=\"margin-top:8px;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required uk-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Votre nom\" value=\"\" type=\"text\" name=\"Nom\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"uk-margin uk-width-1-1\" style=\"margin-top: 8px !important;\">\n\t\t<p><label class=\"uk-form-label\">Email*<\/label>\n\t\t<\/p>\n\t\t<div class=\"uk-form-controls\" style=\"margin-top:8px;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email uk-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Votre\n                    email\" value=\"\" type=\"email\" name=\"Email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"uk-margin uk-width-1-1\" style=\"margin-top: 8px !important;\">\n\t\t<p><label class=\"uk-form-label\">T\u00e9l\u00e9phone<\/label>\n\t\t<\/p>\n\t\t<div class=\"uk-form-controls\" style=\"margin-top:8px;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Telephone\"><input size=\"40\" maxlength=\"10\" minlength=\"10\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel uk-input\" aria-invalid=\"false\" placeholder=\"T\u00e9l\u00e9phone\" value=\"\" type=\"tel\" name=\"Telephone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"uk-margin uk-width-1-1\" style=\"margin-top: 8px !important;\">\n\t\t<p><label class=\"uk-form-label\">Demande*<\/label>\n\t\t<\/p>\n\t\t<div class=\"uk-form-controls textareaContact\" style=\"margin-top:8px;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Demande\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"Demande\">Votre demande<\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"uk-width-1-2@s rdv_submit\" style=\"margin-top: 8px;\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner uk-button uk-button-default uk-button-large\" type=\"submit\" value=\"Envoyer\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><script>\n document.addEventListener('wpcf7mailsent', function (event) {\n location = '\/remerciements';\n }, false);\n <\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<h2>Our offering<\/h2>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/icon-equalizer-trans@3x.png\" alt=\"\"><\/p>\n<h4>On-Demand Consulting<\/h4>\n<hr>\n<div>\n<p>Host one or more experts within your organization, benefit from immediate availability for maximum seamlessness and integration with your teams.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/icon-building-trans@3x.png\" alt=\"\"><\/p>\n<h4>Fixed-Price Contract<\/h4>\n<hr>\n<div>\n<p>Leverage Digicom experts available full-time from our regional or international offices. Benefit from the best efficiency-to-cost ratio!<\/p>\n<\/div>\n<h2>ServiceNow Expertise<\/h2>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-Servicenow-ITSM-Logo-500-1.svg\" alt=\"\"><\/p>\n<h3>ServiceNow ITSM<\/h3>\n<div>\n<p style=\"margin-bottom: 24px;\">In today&#8217;s dynamic IT environment, CIOs face significant challenges, particularly in efficiently managing IT services that support business operations.<\/p>\n<p><a href=\"\/en\/expertises\/servicenow\/servicenow-itsm\/\" class=\"read_more\">ServiceNow ITSM projects<img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/row.svg\" style=\"width: 16px; height: 16px; margin-left: 4px;\" \/><\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-Servicenow-CSM-Logo-500.svg\" alt=\"\"><\/p>\n<h3>ServiceNow CSM<\/h3>\n<div>\n<p style=\"margin-bottom: 24px;\">In a world where customer experience is at the heart of business strategies, ServiceNow&#8217;s CSM module stands as an essential solution for companies looking to&#8230;<\/p>\n<p><a href=\"\/en\/expertises\/servicenow\/servicenow-csm\/\" class=\"read_more\">ServiceNow CSM projects<img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/row.svg\" style=\"width: 16px; height: 16px; margin-left: 4px;\" \/><\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-Servicenow-FSM-Logo-500.svg\" alt=\"\"><\/p>\n<h3>ServiceNow FSM<\/h3>\n<div>\n<p style=\"margin-bottom: 24px;\">In the dynamic field service management sector, efficiency and speed are essential. ServiceNow&#8217;s Field Service Management (FSM) module is designed to&#8230;<\/p>\n<p><a href=\"\/en\/expertises\/servicenow\/servicenow-fsm\/\" class=\"read_more\">ServiceNow FSM projects<img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/row.svg\" style=\"width: 16px; height: 16px; margin-left: 4px;\" \/><\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Digicom-Servicenow-HRSD-Logo-500.svg\" alt=\"\"><\/p>\n<h3>ServiceNow HRSD<\/h3>\n<div>\n<p style=\"margin-bottom: 24px;\">Nowadays, human resource management requires solutions that can simplify and automate HR processes for greater efficiency&#8230;<\/p>\n<p><a href=\"\/en\/expertises\/servicenow\/servicenow-hrsd\/\" class=\"read_more\">ServiceNow HRSD projects<img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/08\/row.svg\" style=\"width: 16px; height: 16px; margin-left: 4px;\" \/><\/a><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"name\":\"Servicenow FR CSM\",\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"none\",\"css\":\".el-section {\\n\\tmargin-top: 24px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-section .uk-first-column {\\n    \\tpadding-right: 0;\\n    }\\n}\",\"id\":\"dev_app_services\",\"animation\":\"slide-bottom-medium\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\",\"column_gap\":\"large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"css\":\".el-column {\\n\\tpadding-right: 65px;\\n}\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"breadcrumbs\",\"props\":{\"show_home\":true,\"show_current\":true,\"css\":\".el-element {\\n\\tmargin-top: 0;\\n}\\n\\n.el-element .uk-breadcrumb > :nth-child(n+2):not(.uk-first-column)::before {\\n\\t    content: '';\\n    background-image: url(https:\\\/\\\/digicomcorporation.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/arrows-diagrams-arrow@3x.png);\\n    height: 24px;\\n    width: 24px;\\n    background-size: cover;\\n    background-repeat: no-repeat;\\n    margin-bottom: -7px !important;\\n    margin: 0;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\tmargin-top: 32px;\\n    }\\n    \\n    .el-element a,\\n    .el-element span {\\n    \\tfont-size: 12px !important;\\n    }\\n    \\n    .el-element .uk-breadcrumb > :nth-child(n+2):not(.uk-first-column)::before {\\n    \\theight: 18px;\\n    \\twidth: 18px;\\n        margin-bottom: -5px !important;\\n    }\\n}\"},\"modified\":\"2021-08-05T08:19:31.475Z\",\"name\":\"Breadcrumbs Services\"},{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2021\\\/08\\\/rocket@3x-1.png\",\"visibility\":\"hidden-s\",\"text_align\":\"center\",\"css\":\".el-element {\\n\\tmargin-top: 96px !important;\\n}\",\"status\":\"disabled\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\",\"content\":\"ServiceNow CSM\",\"css\":\".el-element {\\n\\tmargin-bottom: 16px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 32px;\\n        margin-top: 0;\\n    }\\n}\",\"margin\":\"medium\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h3\",\"content\":\"Discover ServiceNow's Customer Service Management module: transforming customer service\",\"title_style\":\"h3\",\"margin\":\"remove-vertical\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"Introduction to ServiceNow CSM\",\"title_style\":\"h4\",\"css\":\".el-element {\\n\\tfont-size: 32px;\\n    line-height: 1.25;\\n    color: #ff6e2f;\\n    margin: 48px 0 16px;\\n}\",\"margin_remove_top\":false,\"margin\":\"default\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>In a world where customer experience is becoming a central pillar of business strategies, the <strong>ServiceNow Customer Service Management (CSM) module<\\\/strong> stands as an essential solution for businesses looking to optimize their customer service. ServiceNow CSM helps simplify and automate customer service processes, while providing a seamless user experience.<\\\/p>\\n\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    margin-bottom: 40px;\\n}\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"vertical_align\":\"middle\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/12\\\/servicenow-1@2x.webp\",\"image_height\":\"599\",\"text_align\":\"right\",\"visibility\":\"m\"}}]}]}],\"name\":\"Introduction\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"small\",\"id\":\"dqop_services\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-section {\\n    \\tpadding: 0;\\n    }\\n}\",\"animation\":\"slide-bottom-medium\",\"padding_remove_bottom\":true},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\",\"margin_remove_bottom\":false},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"vertical_align\":\"middle\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2024\\\/05\\\/ServiceNow-CSM-UX-UI-Digicom.png\",\"margin_remove_top\":true,\"margin_remove_bottom\":true}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Customizable and intuitive user interface to boost productivity and enhance engagement<\\\/p>\\n\",\"text_style\":\"meta\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"Customer service challenges in the modern industry\",\"title_style\":\"h4\",\"css\":\".el-element {\\n\\tmargin-bottom: 32px;\\n    margin-top: 104px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 32px;\\n        margin-top: 0;\\n    }\\n}\",\"margin_remove_top\":true}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Today's businesses face major challenges such as managing increasing customer expectations, the need for fast and efficient responses, and the requirement for an integrated view of customer interactions across various channels. Poor customer service can lead to customer loss and damage the company's reputation.<\\\/p>\\n\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    margin-bottom: 24px;\\n}\"}}]}]}],\"name\":\"Probl\\u00e9matique\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"small\",\"id\":\"eff_opti_services\",\"css\":\"@media screen and (max-width: 425px) {\\n    .el-section {\\n    \\tpadding: 0;\\n    }\\n}\",\"animation\":\"slide-bottom-medium\",\"padding_remove_top\":false},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\",\"width\":\"default\",\"margin_remove_top\":false},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"Why choose ServiceNow CSM ?\",\"title_style\":\"h4\",\"css\":\".el-element {\\n\\tmargin-bottom: 32px;\\n    margin-top: 104px;\\n}\\n\\n@media screen and (max-width: 425px) {\\n    .el-element {\\n    \\t font-size: 32px;\\n        margin-top: 0;\\n    }\\n}\",\"margin_remove_top\":true}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">ServiceNow CSM provides advanced tools to address these challenges with key features that include:<\\\/span><\\\/p>\\n\n\n<ul>\\n\n\n<li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><b>Multichannel Interaction Management<\\\/b><span style=\\\"font-weight: 400;\\\">: Easily integrate and manage communications across emails, phone calls, live chats, and social media within a single interface.<\\\/span><\\\/li>\\n\n\n<li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><b>Service Workflow Automation<\\\/b><span style=\\\"font-weight: 400;\\\">: Automate service processes to accelerate the resolution of customer inquiries, reduce human errors, and enhance customer satisfaction.<\\\/span><\\\/li>\\n\n\n<li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><b>Advanced Analytics and Reporting<\\\/b><span>: Use real-time data to gain in-depth insights into customer service performance, identify trends, and improve service strategies.<\\\/span><\\\/li>\\n<\\\/ul>\\n\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    margin-bottom: 24px;\\n}\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\",\"vertical_align\":\"middle\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2024\\\/05\\\/Servicenow-CSM-Digicom-dashboard.png\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>ServiceNow CSM Dashboards & Reportings<\\\/p>\",\"css\":\".el-element {\\n\\tline-height: 1.71;\\n    margin-bottom: 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